Kaptel — Local services in Kaplan

Honestly the worst company I have ever had the displeasure of dealing with. Smart ass employees who will lie to your face. Unreliable service. Best part is, if they service isn't working. The workers blame you!!! How great is that!!

This was originally from 2016. In 2021 I had the displeasure of working with this company again. I signed a 2 year contract and honestly had no issues. Now in 2025 I'm moving to a new home. I called to have them move the service and they said it would be at the earliest 3 weeks. I politely declined as 3-4 weeks without Internet is just unacceptable. I asked for a discounted rate for that month which they declined. So they could not provide me a service yet still expected full pay. I informed Kaptel I would be seeking a different Internet provider to which they immediately threatened me with legal action due to my contract. They claim that they renewed my contract (without notifying me of this) and they I would have to pay out the remainder of my contract while still not providing me with the service. Well Kaptel I will happily see you in court before I pay you another dime. If threatening legal action on your customers is the best form of customer service you provide then you...

I received my monthly bill and it had a pro rated charge for a recently purchased router. The sales rep neglected to tell me about the pro rate and the manager refused to remove it because the product was used during the pro rated days. Even after informing him that i shouldnt be responsible for someone elses neglect, he still did not remove the charges because he could not take my word for it. We have been loyal customers with kaptel for a long time and they just lost our...

It's been almost a year I have been having problems with the service here. Every time I go in it's the same thing that is said to me over and over again " they are working on the lines". My phone worked perfectly fine until they got associated with T-Mobile. Why couldn't they leave it with Verizon like it was. We are paying way to much for poor service. But no, they always have to fix something that is not broken.........this carrier will never be...