Intense Paint Perfection — Local services in Katy

I’ve always believed that commitment, communication and honesty is priority above your performance. I called this location to see if they could fix a minute detail on my car and whoever assisted me gave me the run around for two days. First he quoted me 200 then 275 . It’s simple you can either do the job or not . I messaged him and asked if he simply couldn’t do the job to let me know so I could look elsewhere . He said “ yes I will do it I haven’t forgot “ I never received a follow up call or text stating that he had changed his mind . It’s very simple . You can either do it or inform me that you can’t . I clearly told him please let me know so I can find another place since I’m off for spring break. He needed me to send him the money . He asked for cash app . My cash app was compromised so therefore my only form of payment is Zelle , I waited and waited and nothing , actually still waiting . These type of actions can define a business . I don’t care how great your reviews are . Professionalism and being straight forward in this type of business is absolutely pivotal .The service to a potential customer was unprofessional so that it self should say a lot about the business. Thankfully I was able to be helped by collision 5 .

Response to owner : like I mentioned , I’m not sure how not acknowledging my requests and or text messages is going above and beyond . Customer service should be priority ! I had to keep following up with you because you were not providing any updates . One can’t sit there and wait until you feel you have the time or remember to acknowledge a customer inquiry . The least you could have done is provided me with updates at least then I would have got an idea of what’s going on , not taking responsibility for your mistake says a lot . So people you decide if you can trust someone like such to do work on your car . Like I previously mention your work can be amazing but customer service is above anything . If I put in an inquiry for a quote and I have to continuously contact you ? When I’m the paying customer ? Makes no sense to me . It’s simple , I requested a quote for a potential minuscule job nothing big and you saw no commission out of it so you ignored me . You can been honest and forward and said I can’t do it instead of doing a run around . Wether you contact Zelle or not a very small update on what was going on would have went a long way . I had to post this review for you to acknowledge anything . I don’t see it make sense that I’m the customer and continuously having to reach out to you , makes any sense . Below is the image of how I had to keep...

I had just purchased my vehicle and was looking to do full front PPF and ceramic coating. Before choosing Intense Paint Perfection and Ivan, I got quotes from a few other shops (lower-tier to the really high-end tier) and Ivan was right in the middle in terms of cost. I decided to go with Ivan due to his professionalism, communication, and expertise. He called me less than 24 hrs after I requested the online quote and explained his process, the exact costs, and how long it would take. On top of that he reassured me that he wasn't going to skip any corners - most importantly that the PPF would be edge wrapped. Because the Supra has a long hood and lots of sections on the bumper it was definitely going to be a complicated task, but again Ivan reassured me he was doing his best and he even sent me the schematics of the cuts he was going to make.

Throughout the whole process Ivan called me at every step; he informed me when he was done with one part of the process, when he'd be moving the car, and transparently all the blockers and potential delays. After it was all done, he took the time to recommend products and techniques to keep the car and the PPF/ceramic coating well-maintained so that'll it'll last a long time.

Not much else to say other than that I am VERY pleased with everything. He does honest and good work and that's exactly the person I want...

I recently had the pleasure of bringing my GMC truck to Ivan and his crew for a paint correction, and I couldn't be happier with the results. From start to finish, the experience was nothing short of exceptional.

The moment I walked into their shop, I was greeted with professionalism and a friendly demeanor. Ivan took the time to thoroughly explain the process and set realistic expectations. His knowledge and passion for his craft were immediately evident, which put me at ease.

Throughout the entire process, Ivan and his team demonstrated incredible attention to detail. They meticulously addressed every imperfection on my truck's paint, and the results speak for themselves. My GMC looks brand new, with a stunning shine and flawless finish that exceeded my expectations.

I want to extend my heartfelt thanks to Ivan and his crew for their amazing work. Their dedication, expertise, and commitment to customer satisfaction are truly commendable. If you're looking for top-notch paint correction services, I highly recommend Ivan and his team. They have earned my trust and my highest praise. Thank you, Ivan, for making my truck look...