Pilot Mountain Flower Shop — Local services in King

Very disappointed in my experience with Pilot Mountain Flower Shop. Stopped by 2 weeks before a last minute wedding and placed an order for my bouquet and a few other things. Was very pleased with the ladies in the shop as I showed them what I wanted. I was given a copy of an invoice that they gave me with the total amount. I tried to pay for it when I ordered it, literally took out my card to pay and was told to wait until the order was filled and I picked it up since I may need to add anything to the order last minute. I called 3 days before my wedding to confirm, and they had canceled my order due to "not confirming". Christina was very rude and bent on telling me how well they take care of their brides, and making sure I was in the wrong. Very frustrating 3 days before my wedding. I know everyone makes mistakes but failing to take responsibility is unacceptable. I would not recommend using this shop, even having an invoice does not guarantee they will...

I had reached out to Pilot Mtn flower shop a few months before my wedding to see if they could do my flowers- stressed and nervous that I had waited too long. But, Crystal got back to me in record time, and although she already had two weddings scheduled for my date, she squeezed me in anyway! This was such a relief and I was so grateful she made it happen! She made sure to verify the look I was going for, went over all the details, even let me add last minute greenery to my order, and made the most beautiful arrangements and arbor pieces! All the flowers were delivered and waiting for me at the venue when I got there! SO thankful she helped make my day so special! I highly recommend Crystal and Mt Pilot...

Crystal is a wonderful person to work with! I had a great experience working with Pilot Mountain Flowers. They did the flowers for my wedding, and they were beyond my expectations. Crystal was also very accommodating my being out of state. She was also really mindful of our budget, which was much appreciated. I couldn't believe how beautiful the arrangements were on the day of my wedding! She took my inspiration to heart and came up with some beautiful and unique arrangements. I wanted pastel flowers with a pop of red, and I was amazed how creative the arrangements were. I'll cherish the memory and the photos of the flowers forever! I would recommend Pilot Mountain Flower Shop to anyone...