They should be called “lack of integrity auto!” Don’t expect them to actually diagnose your truck, but expect they will take your money for the “diagnosis”. Called to get advice on what could be causing an issue with my truck. Scheduled an appt for a diagnosis to get to the bottom of what’s causing my truck to go haywire. We bring it in, told it’s the bcm that needs replaced. I gave the okay to order. They said they couldn’t order one as ford is under a strike and not selling the bcm. Wife ordered one from ford. Told integrity auto and they couldn’t figure out how she ordered one. I was told they couldn’t program the bcm if purchased somewhere else. Then they said they could. Called them once it arrived. Said they will have their programming guy call to schedule a day for him to program the new bcm to the truck. Never got a call! Called them a few times to get the same answer. Went to another shop and right away they were able to program my truck to the new bcm with a new key fob because I only had one and the programming needed two. They still got it done within a day. New shop did their job. They installed the bcm and programmed it correctly. It was misdiagnosed and now I’m dealing the same issues and $1200 in the whole. Thanks!
If you have an emergency or if you need someone to trust, it’s not these folks! They will waste your time, your money and your patience. DO NOT TRUST THIS SHOP! Go a little further to Elizabeth Auto Repair, they are professional and...
Read moreI just wanted to let the staff at Integrity Auto know I had the pleasure of speaking to one of your employees this weekend. Richard was very kind and while our conversation was casual as we were discussing trucks in general, he made several references to your shop and your company's ability to help me if I ever need any assistance with service. I appreciate this young mans drive to help better the place he works at, the people there and help promote business to you. Word of mouth is one of the most trusted forms of advertisement and trust in this industry especially. Even though I use another shop, as Kiowa is a bit far from me in Parker, the fact that I know what your shop is called in Kiowa is great...
Read moreI met these amazing owners almost 20 years ago. I was a single Mom of 3 kids, with very limited positive numbers in my bank account. I was caught in a horrible situation with a truck that was needing a lot of service. Not only did he get on it ASAP, he did everything he could to save me money, his wife drove me to my coaching job in Elizabeth, and they became examples of exemplary human beings! Since then, nothing has changed, they never fail to shoot me straight, educate me, and do their best to jam me in ( when they know it is truly an emergency)! Everyone I have referred to them is amazed by their honesty, but don’t be shocked if you have wait a bit, as the...
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