Date of stay
June 28-July 5, 2025
Veranda Palms
This rental was originally booked on Airbnb with the hosts Hector and Ale. My nephew found the house and booked it on November 30, 2024, and we made our first payment. It sleeps up to 26 people, we had 23 people in our group, 18 of those people were adults. On April 29, 2025, Airbnb cancelled the reservation because of ongoing maintenance issues, Hector told my nephew that it was cancelled because someone had taken those pictures on Airbnb, and had created another listing for the same house and booked for those same dates. Airbnb cancelled both reservations. Hector changed to Casago Vacation Rental, Orlando, for the original dates we planned for. After that my nephew’s only communication was with Casago. The house is in a gated community only 5 vehicles can park at the house, we had 7 vehicles. There is over flow parking, but there isn’t enough over flow parking for all of the houses in the community. If you get an over flow parking space leave that car there 24/7 until you leave. There is a garage they call “ a game room”, no one used it, that’s wasted space,( the only things in the game room was a pool table and a golf mat) and room for two more vehicles. The house is in a very good location, close to a lot of restaurants and places to shop. We couldn’t get into the house until 4:00 pm, the cleaning crew stayed in that house until 4:00. My nephew told everyone to do a walk through and take pictures of any problems or issues that they saw, so it could be reported. The house had plenty of room, a huge kitchen with an island/bar with stools, 2 refrigerators( ice machine worked when they wanted), a big dining room table, 4 bedrooms on the first floor, each with its own bath room. Bedroom 1 had the only king bed the other 3 bedrooms had full beds. Most of the beds were really low on the floor, especially the Harry Potter bed room, the mattress was on the floor. There were scuff marks on walls and doors, paint marks where paint touch ups were needed. No backs on some of the tv remote controls. The towels in the room I was in were wet(I washed them) none of the outlets in the upstairs bathrooms worked, one downstairs that didn’t work, the shower curtain rod fell down in two of the upstairs bathrooms, the door knob to the laundry room fell off of one of the doors upstairs, the carpet had spots on it, the yard had bottle caps and paper in it, the trash bin was nasty, the water sprinkler busted and water was spraying in the air. My nephew called and reported all of this and sent emails on June 28, and they were ignored. A shower rod was purchased by one of the people staying at the house, the maintenance man (when he came Wednesday)put up the shower curtain that she bought with her money, and took the one that fell down!! The maintenance man was supposed to come Monday, but didn’t arrive until Wednesday, someone was at the house both of those days. It made me feel like, they got our money, and they couldn’t care less about us!! One of the people staying in the house got her car almost towed the first night, the back of the car was hanging over too far, they didn’t tow it, but she was still charged $125.00. Beware of the lurking tow truck, it drives around like Christine stalking the neighborhood to pick up vehicles, but not all vehicles were towed for that same thing(I have a picture). They originally told us $65 for the pool heater, to then told us it was $95. It’s $65 for the use of the grill the entire stay. The street we were on was loud at night, loud music, shooting fireworks in the streets, people out side being loud, but they will tow a car, and not have a noise ordinance, makes no sense to me. One and done with this rental service and Hector and Ale. Be aware of the parking situation...
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