Navy Exchange Mini Mart — Local services in Kittery

NEXCOM’s stated mission, “NEXCOM’s mission is to provide authorized customers with quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families.”

Portsmouth Naval Shipyard Navy Exchange’s active mission-not the above statement, that’s for sure. Customer service is horrible. Let’s begin with the barbershop. Stated hours: 0800-1600. Actual hours worked: 0830-1530, with an hour and a half lunch break in between. Moving on to the communication skills of the employees-it’s so difficult to understand some of the employees that I’ve had to ask them to repeat themselves multiple times just to understand what is being said. Most employees are indifferent to customer problems at best and at worst are actively insulting customers. Couple that with a surprising lack of inventory for a base that features multiple US Navy submarines and their accompanying crews that you begin to understand how a one star review might not just be the result of a frustrated and vindicated customer-but actively earned by the staff. I have been to over 10 Navy Exchanges, and this is the only one that I would rate lower...

The hours need to be adjusted, it would be beneficial to the guys. Good luck finding uniform items and trying to get them sewn on. I've resorted to ordering my items online or making that long trek to Groton. If you're a male, sure, you can find your items easy. Otherwise, it's clean and if you drink they have a...

I love this place I'm retired navy so I go here at least once a month to buy groceries and then I go to the Navy Exchange and get what they dont have at the food store and there is some good stuff to buy at the Exchange there is also barber shop there if you need a haircut and the staff at all these...