Siemans in Bridgman — Local services in Lake Charter Township

I am not typically one to leave a review of any kind good or bad because personally I think reviews are not worth my time and they can really hurt a business. however my experience at this car dealership was something I wish no one else ever has to deal with and since the dealership sent me a text message asking for a review I felt as if I needed to share my experience with the service end of things. In February of 2023 I purchased a 2020 Jeep Grand Cherokee from Siemans in Bridgman, I had a great buying experience and have always purchased my vehicles from this dealership simply because I prefer to shop locally to support the local communities and deal with friendly and helpful people. When I purchased this vehicle I also purchased the extended warranty that was sold to me by Siemans. In September of 2024 I started to have a strange hissing noise coming from my dash when the AC or heat was on, so I took it in for service. The evaporator core was replaced and covered under my extended warranty, which was fantastic news. After a few weeks passed the noise came back, I called and then dropped my car off, the service center looked at it and resolved the problem the same day, They said that there was air in the system and the freon was low, I was not charged for this repair. In June of 2025, the noise or issue came back for now the 3rd time. I called in, got on the schedule and brought my vehicle back in. They deemed the evaporator core that was installed in September of 2024 faulty and ended up replacing that same part again. I was not charged for this repair as it was a part failure from the factory etc. October 14 2025. The issue once again came back for now the 4th time in a year. I once again called in got on the schedule and brought my vehicle in for service. This time the AC Condenser was faulty and needed replaced. (my radio was also replaced at this time due to a failure but this had nothing to do with my existing AC/Heat issue.) After 4 weeks my Jeep was finished and ready for me to pickup! I went to pick my car up and was told that I owed for the extended warranty deductible. When I purchased the vehicle & extended warranty in 2023 I was told that when you bring the vehicle back for service to the place of purchase (Siemans)The deductible is waved, So there is no charge when a repair is covered under the warranty plan. So I questioned this charge and was told by 2 people that’s what I owe cause the computer shows that its due. (mind you over the course of the year I’ve never paid anything for any repair and on my paperwork it shows 0$ for the warranty deductible.) So I paid the amount due, did not argue, picked my car up and went home. The next morning I get into my car to go to work and once again the noise comes back right away, along with another sound/issue that was never there before. So I went into the dealership, explained that my vehicle was not fixed and I will be taking it someplace else for service as im very frustrated and just want a working vehicle. I requested all the paperwork for all the work that had been done since day 1 and the extended warranty information. I took my paperwork and went home. I called Zurich who handles the warranty and was told that I should not have been charged for the deductible and that I need to reach out to the dealership to get reimbursed. Im leaving this review to simply explain the experience that I had and to voice my frustration. I was nothing but patient and understanding through the whole process but now im simply just angry, I do not have a fixed vehicle and I had to pay for something that I shouldn’t have had to pay for and my vehicle STILL ISNT FIXED. Along with the fact that I never received a call back on the deductible charge reimbursement issue from one of the owners….. Sieman’s Do Better….. I hope others have not had this same experience. Its extremely sad, I truly love doing business with this place but im sorry to say,...

Reposting because I noticed my review was taken down.

I brought my 2018 Mazda CX-5 Touring (62k Miles) into Sieman’s on 2/4/25 at noon because my engine was misfiring which caused it to stall. I got a call the same day, just a couple hours later telling me my vehicle was ready for pick up. I came to retrieve my vehicle, paid the $700 bill and hit the highway.. on my way home from the dealership my engine stalled again once I attempted to accelerate to 60 mph, with a semi truck behind me. Very scary, and I feel extremely blessed to be here today. I immediately called the dealership to let them know I was on my way back because it was clear my engine had not been fixed. Tyler let me know that if no one is still there working and the entrances are blocked off by the time I arrived, to park my car outside the lot, leave my key fob in an envelope and they’d take a look at it the next day.

Unacceptable response.

A few minutes later I made it back to the dealership and had to park my car outside their property because the entrances were indeed blocked off as though no one was expecting me back. Tyler met me outside the lot a few minutes later and as we made the trek to the building from the blocked off entrance, he assured me he’d get me a nice rental car for the inconvenience which ended up being a 2010 Ford Taurus (170k miles). Any further updates on my vehicle over the next couple days from Tyler were less than pleasant due to poor customer service.

Later I received a call from the master mechanic, Dave, apologizing for what happened-accepting full responsibility for my vehicle not being fixed the first time. I was informed that a spark plug designed for an entirely different make/model was put into my vehicle. This was done because he wanted to avoid waiting for the correct part to be ordered.. I find this interesting because I’d be paying the correct part price on my bill. I interpret this as shady and lazy. But.. He was extremely professional as well as humble and let me know that I will not be responsible for bill and would be refunded the full amount of what I’d paid. Marty delivered my vehicle back to me in Benton Harbor the following business day. Marty and Dave were definitely the redeeming factors and turned an awful experience into something slightly more pleasant.

Update (03/02/2025): Unfortunately my engine still doesn’t allow me to accelerate the way it used to before I brought it to SIEMANS, and the engine still misfires when I start it. I would not recommend...

(I DO NOT RECOMMEND) I called and set up an appointment for 2/13/25 to get my wife’s car in for a recall and explained some issues the car was having shifting which I thought was to do with the recall. They rushed me off the phone. Upon arrival I talked with Tyler, the tech & he had admitted he was still waking up. I told him about the recall. They checked the car out and before I left they told me the car was all set. This was within 5 minutes and I told him that the car was having issues shifting so it turned into a self pay. The tech then mumbled “it would cost about 20 bucks” so I accepted, thinking to myself, that’s very suspicious that it was so cheap. When I went to pick up the car the amount due was $208 JUST FOR A DIAGNOSIS. I asked a lady at the service desk who by the way had no empathy and spoke to me in a very condescending way. She explained to me that because they have to test drive it and scan the car through a computer it costs that much. when paper work was received the car showed 0 miles of it being driven. Later that day when I looked through the paperwork I learned that they did not even look at the recall I took it in for, they checked a door latch which had nothing to do with why I brought it in. If they had looked at the actual recall I brought it in for, which at the time I thought they did, I would not have had them look any further.

Earlier that morning when checking the car in, I offered the tech the recall letters I have received which matched the symptoms of the car. Tech replied “no I check these out all the time and everything I need is in the system” I trusted his word for it. However, the recall was not checked.

Below you’ll see the recall I was mailed to check. Then you’ll see paperwork from Siemens showing the recall checked.

I tried reaching out to the team by email, and followed up with them a week later, and they have not done anything to make it right, only responded that they will look into it. Really poor customer service & unprofessional attitudes from the tech and front desk and other team members as they watched how the woman talked to me and...