Chatham Furniture & More — Local services in Lake Township

It is with great reluctance that I must express my dissatisfaction with the services provided by the furniture store in question. Regrettably, I cannot recommend this establishment to anyone, not even those with whom I have a strained relationship.

I had requested a refund due to the delay in furniture delivery, but the store's delivery personnel only contacted me when they were outside my residence. They did not ring the doorbell or knock on the door, nor did they make any other attempt to alert me to their presence. Despite their lack of effort, the store quickly accepted my payment.

Furthermore, I found the staff to be discourteous and unprofessional. One would expect a company to go above and beyond for its paying customers. Still, this establishment refused to grant me a refund, citing a policy of not issuing refunds under any circumstances.

I urge caution when considering this establishment for your...

I highly don't recommend this place. I was suppose to receive my furniture on Saturday the man told me that he couldn't find my envoice order, then once he did he tells me that the delivery drivers got in an "accident". I was trying to be understanding and told him that Monday would be okay for delivery as he told me that Monday was totally clear for delivery. We schedule the delivery for the time frame between 5:30-6:00pm. Now he contacts me telling that he won't be able to deliver my furniture until a little after 7pm. I'm trying to be understanding but now they're lying to me and procrastinating with my order. If it wasn't for my mom needing this furniture I would have been and cancel this and try my luck somewhere else. Don't waste your time here, you better off spending your money and saving your time...

I had the most pleasant experience shopping at this store. Fred was my salesman and he was kind professional and patient. He gave me great ideas on the colors I should use to add to my sectional and ottoman. He was not anxious or rushing me and gave me his undivided attention and got the sale. Moe is another salesman that was there when I came back, he too was kind. The prices for the furniture was in line with my budget and the delivery came when expected. The guys were strong and professional cleaned up behind themselves and it was a pleasure to tip them. Overall I would highly recommend this store to others on a budget who wants quality service and...