Target — Local services in Lakeside

I Ordered a printer via the Target app a couple of days ago. I received notification earlier today that the item was ready for pick up at Target Richmond Central. When I arrived to pick up the item, I used the app and one of the employees’ walked to my car and handed me the item. The condition of the box was horrible. My gut was telling me not to accept it, but I did. Before I left, I took photographs of the boxed item in front of the store. When I got back to school, I connected it and immediately after powering up, error code 6591appeared. I powered it down, unplugged, replugged and powered up multiple times with no success . I drove back to Target Richmond Central earlier tonight about 7:18pm eastern standard time. I went to the returns section, showed the gentleman the receipt from within the Target app and explained the issue. After spending nearly 15-20 minutes, Employee T1018 who identified himself as a manager told me that he couldn’t accept the return and I would have to wait a couple of days. Does that make sense? I paid for an item, the store gave me a defective product and now they’re refusing to take it back and process the refund? What’s the purpose of having a return policy? When I told the employee that I reside in NY, he told me to take it to a Target store in NY. Does that make sense? What is going on here at Target Richmond Central? After wasting my time at the store, I asked for a manager. An employee by the name of “Brett” identified himself as a manager, I once again explained the issue, showed him the receipt. I advised him that if there was a problem, call American Express since the item was purchased with an Amex card. After several minutes. Brett issued the refund. Lesson learned: 1. If a boxed item is in horrible condition, don’t accept it from any Target employee. If you can’t get your issue resolved, seek a manager immediately. Overall, I was disappointed with my experience at Richmond Central....

I go to this target weekly and never have issues. I go there solely to buy sports cards and today I had a situation that definitely threw me off. I have multiple debit cards so sometimes I use the rest of what's on one when I purchase there. The cashiers are ALWAYS friendly, but today was a MASSIVE exception. I didn't get her name and I wish I had. This woman rung me up, I explained to her, like I always do, that I'm paying 15$ of the total on one card, and the rest on another, she looks at me, and just tells me to swipe the card. I insist, it won't go through because there's15$ left on the card, she rudely tells me to swipe it again. I swipe it, and it declines. She then VERY rudely tells me I have to use only one card and that they don't do it like that. I explained that the woman at the register behind me does it everytime, she implies she's not her. So she gives me the bag with 58$ worth of priduct in it and tells me to go to guest services. If I was a thief I'd of walked right out the door easily with both unpaid items in a target bag. I go to guest services, and am immediately treated the way I always am when I'm there, he was a blonde male and he was EXTREMELY nice and did exactly what I know they can do, and have done for me for months now. I don't use self checkout for moral reasons, I'm trying to my microscopic part in making sure people can keep their jobs, but this woman is definitely someone who Target doesn't need. Her attitude was just...

Almost got ripped-off on the management's abandonment of price matching policy at this location. I wanted to price match a gaming mouse to an identical, in-stock model on Amazon that was about $25 dollars cheaper. So I checked all of Target's policies and limitations on price matching -- qualified retailer, check; in-stock online, check; etc. etc.

So I was fairly confident when I get to the register and the manager comes over to do the price-match and says "They are unable to price match because the item would not ship today." This struck me as odd b/c according to Target policy you can actually bring back a receipt any time within 14 days of purchase to receive a refund for a lower price difference, so why would it matter if the item didn't ship today?

I didn't buy it, but went home and contacted Target Corporate Twitter, and sure enough, the item was eligible for price matching!! So either management HAD NO CLUE what the corporate policy was or was deliberately & maliciously trying to prevent people from using...