Downtown Craze Salon — Local services in Lancaster

I went in yesterday and got a haircut from Madison. I showed her pictures of what I wanted , told her I like it longer, and didn’t want it shaved and although it wasn’t at all what I wanted (I think I was in shock) after I left, when I got in the car I realized how awful it really looked. It was nothing at all like the pictures I showed her and it is way too short and the back is shaved all the way up. I have never cried over a haircut but I cried over this haircut for several hours. Madison was very sweet and I enjoyed talking to her very much, but this is the absolute worst haircut I've ever gotten. Most of my hair is gone, it's very uneven in the back and there are weird chunks on both sides, and now I'm stuck with a horrible haircut for the holidays. I had to go to another stylist at a different salon and they confirmed that it was an awful haircut and cut completely wrong. They tried to fix it as best they could but there’s not a lot of hair left to work with. It's going to have to grow and grow a lot before anything can be done to fix it and I have to walk around like this until it does. I hated to say anything but it's...

I called on Sat to schedule an appointment for a cut and color. The lady offered 9am so I said yes. I arrive at the designated time and no one is here. It's locked up tight, lights are all off. I check the business hours on google and it says they don't open until 10am?! Why offer someone a time when you aren't even open then?? This isn't the first time that I've made an appointment here and they put it in the books wrong or not at all.

Edit: Someone from here called me about 40 minutes after my appointment was supposed to begin, and apologized for forgetting about my appointment. 2nd star is solely because of that. I would still recommend a place that keeps...

I recently went here for a cut/color and while the ladies all seem great, the place is pretty dirty and dated. The waiting area is 2 old couches that are very uncomfortable to sit and wait on. A bit crowded when there are multiple people waiting. There is a really nice display with a lot of nice products but it is covered in a thick layer of dust. I don't think the sink/wash area has been cleaned in some time and the office/break area is stacked with "stuff" and just not clean looking. I would love to continue to come here and get my hair done but I just don't think it's too...