Esmeralda's Boutique — Local services in Land O' Lakes

How horrible of you to make this lady go through this! It is her Wedding day! As a business owner you should want to make every customer happy no matter what you may have to do. As a person you should be ashamed of yourself! To tell her you will exchange it 6 months after the fact is unacceptable. I do not know this girl but no one should have to go through this when there is enough stress in planning a wedding! I for one would never shop in your "Boutique" out of pure fear you may try to rip me off as well! I will also be sharing her story with as many people as I can! Shame on you....Make it right!!!

I put a brand new dress on layaway and picked it up completely damaged; as if it had been used or put on the sample rack. I complained about the condition of the dress and insisted on a refund since that particular dress was out of stock through the Mary's Bridal Retailer and she refused. She offered an exchange and then disappeared of the face of the planet; ensuring that all at possible means I couldn't contact her to inquire about it. She trespassed me from the store; blocked my Facebook account, blocked my cell phone number, if I call from another phone number she hangs up. I filed a demand letter with a lawyer- of which she blatantly ignored. Now, we really need to go public. I am so incredibly upset and disappointed by the terrible service and experience with this store. I will not stand for getting stolen from on MY WEDDING DAY. The day that all girls dream about and should be perfect and flawless. I am expecting her to make this right... Hopefully the public can help me with forcing her to make this right....

I help my sister in-law to get my nice quince dress we found what we thought was an amazing place , ended with a horrible experience my nice fell in love with a dress we paid in full and where promised as store police she does not resell the same type of dress again so my nice would be the only one to own at least from this boutique that dress we where told that dress will be kept in the back reserve for when we need it for the party because she did not want it to be ruined we agree we left happy a few weeks later it was odd to the dad of the quinceañera that we did not have the dress so they went back and to their surprise the dress was as a sample in the floor just as any of the other dress the one we had paid for in full no penny own to this lady my sister in-law was so upset and frustrated the owner apologize and ask if they could come back she would have it clean per the bottom of the dress was so dirty so she agree came back pick it up got home and noticed the lace of the corset was ripped the bottom was not so clean was better but you could see it was wore more than ones we paid for this same day let me repeat that in full the dress was paid for to have gotten this service this is so unacceptable we will never ever recommend this to anyone the fact is you are promising something you are not willing to deliver and stating it's store policy to not re sell the same dress yet you leve the dress as a floor sample unbelievable don't use this place for any type of dress save your self the trouble the disappointment of service you will end up receiving...

Very uncomfortable experience. My girlfriend went in looking for prom dresses and she found a few she liked and tried them on. I was able to give my opinion on them, saying they looked good, and then they showed her a dress that was apparently the “last one”. She tried it on and thought it looked good and they kept telling her that the dress was “the one” but she wanted to show me and get my opinion first and they denied her and did NOT let her ask for my opinion and said that my opinion didn’t matter (even though she thought it did and really wanted to show me the dress first). And it in her words “Made me feel uncomfortable and obligated to get the dress and manipulated and pressured into to buying it.” Although at clothing stores they do always say the things you want to hear about how it looks good on you and all, and I understand it’s just business, but the way they did it was very unprofessional and a customer should never feel uncomfortable or obligated to...