J B Jenkins Funeral Home — Local services in Landover

I will first start by stating the first encounter my sister met trying to set arrangements with JB Jenkins. She met a Breta London, this didn't go so well. We all understand that funerals are big business because we all know that we are all going to end up at a funeral home one day. And yes money is required. Ms. London clearly made my sister feel less of a mother who had lost her son the gun violence and did have a life insurance policy but because of the length she was not sure if they would pay the value. Nonetheless, Ms. London seemed very non-compassionate and this is something that I had never encountered in my pass business with Jenkin FH. I was appalled so I tried to contact them the same day to see what we could do. No one wants to hear that if you don't come up with the money in 7 days that they will charge $35 a day storage fee like his is a car.

I then contacted the Kennedy St location I spoke with Belva Jenkins who reminded me that Jenkins still has a heart and what we needed to do. I felt 100% better.

Went back to the Landover location the next day and met with Ms. Palmer who is hands down outstanding. She heard us, understood us, and helped. Ultimately we met with Mr. Jenkins who is absolutely the best, he helped, he gave of himself and his business something that brought tears to our eyes. As parents none of us are truly prepared for the tragic lost of a child and to be quite honest we don't have money just laying around anticipating our child my be killed. He understood. We were able to make arrangements something we could afford and be satisfied with.

I cannot praise them enough, as stated before I have personally used them in the past on a couple of occasions and will forever praise them.

Ms. London, however receives negative stars, she needs to learn in this business it is called compassion, you will still make your money. Without compassion you will...

My mom passed away 10/07/24 in D.C. I live in Bremerton, WA now and I flew back to D.C. on 10/12/24 to finalize my mom's life. Visited J.B. Jenkins Funeral Home on 10/14/24 with Mr. Johnson. Pleasant enough individual but I still wasn't comfortable in the meeting. I decided to have my mom cremated without all the unnecessary hoopla of a viewing and traditional service. So the cost of the cremation and two death certificates was $2,793.00. Seems a bit pricey but the funeral home has been around long enough and should be able to process everything in a reasonable amount of time right? Unfortunately that hasn't been the case. I have contacted the funeral home several times between October and December and my mom still hasn't been cremated and the death certificates are in limbo because the funeral home has had a hard time getting in touch with my mom's former primary care provider at Kaiser Permanente to sign off on the death certificate. For the amount of money I provided I would expect the funeral home to at least contact me to keep in the loop on the progress but that hasn't been the case. I have had to make the calls and get absolutely no information which is so heartbreaking. I got fed up last month and informed the J.B. Jenkins they should reimburse me the money for the cremation, keep my mom's body and just charge me for the death certificates so I can move on with my life. I thought that would get things moving in the right direction but I still have yet to hear back from the funeral home on my mom's ashes or death cert. If you feel the need to do business with J.B. Jenkins when it comes to closing out a loved one's life please consider alternate funeral homes in the area...

J B Jenkins Funeral Home was highly recommended by a close friend of mine (who worked several years, in the Washington, DC area, in the funeral industry) and they also provided the service for another friend's father who died in 2016. So, when my mother passed away, several months ago, I selected them for her funeral service. We wanted the best care entrusted for our beloved mother. The funeral staff was very supportive & compassionate. My sister and I (we are both very picky and detail-oriented) were extremely happy and grateful for everything (from beginning to end) in terms of the level of professionalism, attention to details, options offered and pricing J B Jenkins provided. They gave us all of the pertinent business documents, death certificates, etc. in a very timely manner. Our elderly mother had lost weight due to illness but the J B Jenkins staff ensured she looked so naturally beautiful (no heavy makeup was applied to her face, thank goodness, and her hair trim & style was superb). We received many complements, from funeral attendees, on how kind, professional, dignified and classy the J B Jenkins staff was and how lovely our mother was presented. In addition to this, the funeral home location is really nice, spacious and has an ample parking lot. Also, another friend recently mentioned J B Jenkins was selected for his father's funeral, twenty three years ago, and how very pleased his family was with them. I easily highly recommend J B Jenkins, too, and sent the funeral home a handwritten thank you note to express my...