Grainger Industrial Supply — Local services in Lansing

Came in to grab router bits with a co-worker today, and we got a very angry red haired woman who didn't know what she was looking for. Instead of letting my co-worker explain the description of the router bit, she turned very upset and kept cutting him off. She was visibly and audibly upset with us because we wanted to leave upon her poor attitude. You'd be better off driving to Charlotte and visiting Johnson's Workbench for much better customer service. I won't be back for personal or...

I stopped in to pick up an order my company placed online. The pickup process was quick and seamless. I also had a few questions which the gentlemen at the counter answered and even navigated me through their online store to show me what I was looking for. Super friendly staff. Highly recommend this place for your personal/company...

Very helpful and quick. I ordered the wrong item, and when I went to pick it up, not only did the gentleman behind the counter immediately said I wouldn't have to pay for the mistake item, but he even gave me a printout showing the correct item to take back to my office to refigure the budget. Great...