COACH Outlet — Local services in Laredo

Only reason I gave it 1 star because of the nice gentleman that helped us as we walked in other than that they are ridiculous today. So me and my best friend met up .. I wanted a new Wallet and my best friend wanted help to buy one for someone close to her who has been battling some health problems. As excited as I was I asked for the wallets to be in different bags because it’s 2 different transactions 2 different people the cashier said no they are short bags and she has to bag them in the same bag.. but since we walked in together the manager Ramon said “we take it as a family” 😳 and the cashier starts telling him “they are going to use the same card” I cut her off and showed them the other card to shut her up. Manger stood there to watch me swipe the other card. I always shop there I always buy my bags from there and this is the 1st time I felt discriminated because maybe they thought I was going to steal by the way I was dressed. What difference would of it been if my best friend stood in front of me or behind me? The girl would have bagged hers and then bagged mine. We came on different cars we live at different addresses. Like I just don’t get it. They lost my business I’ll switch to MK ....

Went in to make an exchange for a couple of items I was gifted by my parents. The sales associate was so rude and unprofessional that I decided to have the money refunded. Refuse to give stores like that my business!

Also my mom brought in two purses that she wanted to have retouched (she had done this at another Coach outlet in Houston) and two sales ladies went on how it was just more expensive to have the purses repaired and she should buy new ones. Obviously new sales benefit them.

I will be more than happy to modify my review if management...

Awful service by cashier Stephany and sales ladies. I purchased more than 7 items and deny to give me bags . The sales lady gets upsets because I tried on some shoes and didn’t fit on me . Of course I won’t buy something that doesn’t fit on me . I wonder why people decide better to shop...