KAY Outlet — Local services in Laredo

If I could, I would give this store a negative score. My husband and I placed a custom order for an engagement ring on September 1, 2018, and six (6) months later have yet to receive our ring. We also asked our representative to make sure of the price as we did not want to encounter the price increasing once we committed to the process. Twice we were called back and asked for a little more because of miscalculations. We were working with George and even though he is pleasant to talk to, I have to constantly track him down for updates. There was a moment of hope where we thought our ring was complete and unfortunately we were let down. I had to drive to two different locations only to encounter my mounting being to large for my diamond, and the stones we purchased did not match nor fit into the mounting either. Everything was sent back and this time my current engagement ring and wedding band went along too. Currently, they have close to $4,000 for the custom, my current engagement ring and wedding band and my custom order. I have reached out to the 1-800 customer service number and have not heard back. I asked George to request his district manager Jay to call my husband and Jay has not called us back. This is absolutely ridiculous! This company is supposed to be professional and right now they seem like a...

Outstanding Customer Service by Lezly Almanza!

I had the absolute pleasure of being assisted by Lezly Almanza, and I cannot say enough about the incredible service she provided. From the moment I walked in, she greeted me with a warm smile and a genuine eagerness to help. Her professionalism, attention to detail, and kindness made my experience truly exceptional.

Not only did she provide top-notch customer service, but she also cleaned my ring to perfection! It sparkled like the day I first got it, and I was beyond impressed with her thoroughness and skill. Lezly took the time to ensure it looked flawless, and I could tell she genuinely cared about my satisfaction.

Her friendly demeanor and dedication to excellence made my visit memorable. If you’re looking for someone who goes above and beyond for customers, Lezly Almanza is the one to ask for! I highly recommend her for an outstanding service experience—you won’t be...

I recently had an issue with a piece of jewelry purchased from Kay Jewelers at the outlets, but I was pleasantly surprised by the efficient and helpful service I received from their staff. When I brought the problem to their attention, they quickly assessed the situation and offered a solution that exceeded my expectations. They were professional, courteous, and went above and beyond to make things right.What impressed me most was how quickly they resolved the issue, without any hassle or inconvenience on my part. I felt that they truly cared about my satisfaction as a customer and were committed to ensuring that I left their store happy and confident in my purchase.

Overall, I highly recommend Kay Jewelers at the outlets based on my experience with their exceptional staff and their commitment to resolving issues quickly and efficiently. If you're looking for a jewelry store with great customer service, look no further than...