Dear O’Reilly corporate office, I hope you actually read these and take notice. Your Las Vegas store manager, Chris, is a rockstar.
I rolled into town on my way to ride the million dollar highway on my motorcycle, and my bike wouldn’t start at the gas pump at a local station. Stranded, alone, with my bike tore apart in a gas station parking lot, Chris came to the rescue .
Chris made two trips to me to provide a replacement battery, that I ended up not needing, and smiled throughout the entire process. She tested the battery that was in the bike and helped me identify that that was not my problem and as a result, helped me identify what I really needed.
She’s a rockstar. Give her a raise or a bonus, something. If her staff learns how to treat customers based on the way she does, that’s going to be a...
Read moreI went to get a headlamp replaced and received so much more! It started out with excellent customer service and knowledgeable staff. The auto specialists were very professional and the store was fully stocked, neat and clean. The kind man at the front desk even offered to replace my headlamp for me! He was very quick and efficient and helpful! I also ended up getting a discout on my final cost because I am a student! Great price, great service,...
Read moreWe were having some engine trouble on our way to Santa Fe from Denver and stopped in here. The staff was so helpful and patient letting us use the reader multiple times until our problem was solved. At one point we had to go across town to get another part from AutoZone and they couldn’t have been less helpful. O’Reilly auto parts...
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