Ashley Store — Local services in Lathrop

DO NOT BUY FURNITURE FROM THIS LOCATION!! This outlet store is run like a racketeering operation! I placed an order for furniture at this store in-person and was promised a two week delivery timeframe. Once they got my money, then the story changed. I called to follow-up on the status of my order and the Ashley furniture automated system said that my delivery date was now 30 days out. Given that I was moving into my new house within the original two week timeframe, this was no longer acceptable so I made plans to purchase furniture elsewhere. I called to cancel my order by contacting the customer care team at the store as per the terms & conditions outlined on my purchase invoice. I was told my order was cancelled by the customer service rep at this location. I accidentally called another Ashley store location 10 days later because I hadn't seen the refund to my credit card and the manager on duty at that other store confirmed my suspicion that the order was never cancelled. I then called back and asked to speak to the manager on duty, when he called me back I told him I wanted my order cancelled and he kept saying "ok, guy, yes guy" - it was clear that he wasn't interested in helping me. He said he would call me back to confirm the order was cancelled. He never did. Sure enough, two days later I called Ashley's automated order status system and the order still wasn't cancelled. I had to physically go into the store, speak with customer service and ask that my order be cancelled. Even then, then tried some shady sales tactics to prevent me from canceling the order but I demanded they cancel my order and provide me with a printed receipt showing the order was cancelled. I finally got the order cancelled. Per Ashley Furniture's terms and conditions, you can cancel the order for a full refund at any time PRIOR to scheduled delivery date. It's almost as if they were stalling for time and kept telling me the order was cancelled even though it wasn't in hopes that I would take their word and let the order hit its scheduled delivery date and then I'd be sh*t out luck. I made sure to write their corporate office an email making them aware of the shady sales tactics and terrible customer service going on at...

It’s been almost a year, and I’m still dealing with this situation. I’ll try to condense it as much as I can. Long story short, in December 2023, I purchased a couch from this location. The person who put in my order ordered the wrong piece. To fix it, Jeff Wright arranged for the right piece to be delivered and the wrong piece to be picked up.

In the second week of January, two men came, dropped off the new section of my couch, and took the wrong piece. Over the next few months, I kept receiving calls from Ashley’s asking to pick up a piece of furniture. Multiple times, I explained that there was nothing to pick up because everything was dealt with during that drop-off back in January. I talked to countless supervisors and customer representatives in hopes of fixing the situation.

Around July, I had another phone call asking to set up an appointment to pick up the missing furniture. I explained the whole situation—how the furniture was picked up the day the new one was dropped off—and it finally seemed as if things were fixed. In October 2024, I received a letter essentially stating that I would be sued for the missing furniture. Once again, I called Ashley’s Furniture asking for an explanation because the furniture had been picked up since January. The customer sales representative said she couldn’t explain why the situation had escalated to this point.

It’s now November 2024, and I’m being sued by Ashley’s Furniture for $543.74 for a piece of furniture that I haven’t seen since January. Had I known that I would still be charged for something THEY picked up, I would have kept it. I know my experience won’t be everyone’s, but maybe be cautious when buying from them.

Didier Almendarez is the person who put the order in incorrectly the first time and has caused me an immense amount of stress. So if you get him as your salesperson,...

I am extremely disappointed with my experience at Ashley Furniture. If I could give a zero-star rating, I would. This has been one of the worst companies I have ever dealt with.

Ashley Furniture does not allow exchanges or returns, even when they sell defective products. I purchased a sofa that was claimed to be of good quality, but upon receiving it, I found it to be defective. Shockingly, the same model in their showroom was also defective. Despite this, they refused to take responsibility and instead blamed me for not unwrapping the item before leaving the store—an unreasonable policy designed to shift accountability onto customers.

I have made multiple attempts to resolve this issue. Initially, Ashley Furniture refused to assist me. Later, they sent an inspector whose solution was to strip and repair the sofa on the spot, which highlights the poor quality of their products. Eventually, the inspector admitted that the item was unrepairable. Even after numerous phone calls and in-person visits over nearly two months, Ashley Furniture has continued to lie and delay any resolution.

I regret trusting this company instead of purchasing from a local, reputable store. I would not recommend Ashley Furniture to anyone. I have already informed my family and friends about my experience and will continue to warn others. This situation amounts to deceptive business practices and mistreatment of customers. I have solid proof of their misconduct and will be filing a formal complaint with the Better Business Bureau (BBB). I have also consulted with a lawyer regarding legal action.

Ashley Furniture’s treatment of customers is unacceptable. They take your money and disregard your concerns. I will never purchase from this company again.

They have taken all the joy out of me simply for wanting to...