TyrrellTech Inc — Local services in Laurel

The worst experience ever !!! This location should not be a retail service place ! When I walk in I’m approached by three dogs with one of the dogs growling at me .... greeted with one pursing coming from the back after about two minutes ... I drop off my machine let them know the problem that all I needed were two roller wheels and a plastic clip .The lady took my order and said the service man would call me. I never received one call, They had the number wrong the whole time! never asked me for my number! when I stated I never received a call when talking to the lady for the second time it’s been 10 days still no call ! I called today and finally talk to the service guy he informs me my machine is broke and it is too old to be fixed they do not sell the parts for my machine. When I come to pick up my machine, once again approached by three dogs the lady goes to the back to get my machine brings it out and says nothing. I asked could I speak with the service guy she goes to the back and gets him. From there he’s telling me my machine cannot be fixed I question him about the wheel that was missing from my machine he then stated that it was trash so he threw it in the trash. however I asked him why, he said I will give you two new wheels. Not to mention they just tried to sell me the wheels for $30.00 apiece . then he lets me know that the board in my machine was in the back of the store? I asked him why was it not in the machine, he said because it was trash. So they were going to hand me back my machine with my parts still in the back! Then he proceeds to let me know I cannot fix my machine there is nothing he can do sorry !!! Smh Maybe your luck will be better than mine, but I’ll take my business...

I wish every company was as great as TyrrellTech! Every member of their staff is incredibly knowledgeable, friendly, and helpful. They are truly passionate about the work they do and I trust them to stand by their products. I’ve been able to call Brian or Tracey with a million different questions and they’ve always had an answer for me. The training classes they hold have been so valuable to myself and my team. I learn something new every time I attend one. Over the past year, they have been crucial to the success of my company. Whether it’s discussing the optimal layouts for machines in our new warehouse or simply troubleshooting an issue with a machine I currently use, they have been quick to help and genuinely happy to do so! When I have had issues with our printers, they have sent their technicians out the very next day to help. It’s rare to find a company that truly cares about their customers, but TyrrellTech is that company. They really make you feel like apart of the family, and I look forward to the many years of doing business together! Thank you to Brian, Tracey, Tony, Jay, Kyle, Alex, Lexi, Christina! You all are the secret to the success of my company Keep up the...

Just want to say this company understands customer service!!! I recently bought a XR640 from someone and it was damaged in transport. I hired another local company to come fix and all they did was leave me with a bill and a broken machine. I reached out to Tyrell Tech and the energy was totally different, from the first call Brian a tech was extremely knowledgeable he knew exactly what was going on with the machine from a few questions. I had a pending job that I needed the machine to fufill and the owner Tracey did me a huge favor she printed the job for me for free so my customer could get their order while the machine was under repair. I appreciated this so much I wanted to let you guys know. dont go anywhere else for any service or parts. Tyrell understands good...