MAPS, Inc. — Local services in Leavenworth

MAPS is, without a doubt, the gold standard in customer service — not just in the copier world, but across any industry I’ve ever worked with. Our school district was stuck in a predatory lease with Canon Financial, and it was MAPS — specifically John Lavery and Alyssa Smith — who stepped in and guided us out of the complex and daunting lease with the kind of care, professionalism, and persistence you rarely see anymore.

John and Alyssa personally visit our schools on a regular basis. They don’t just drop in — they show up for our staff, listen, solve problems, and treat us like family. If something goes wrong, they’re on it immediately — like white on rice. We’ve never felt like “just another client.” They treat our needs with urgency and compassion, like we’re their own schools.

There was even a moment — and I still can’t believe this — when John personally tracked down contact information for the president of Canon Financial to help resolve a financial dispute that ended up saving our district thousands of public education dollars. That kind of tenacity and commitment is rare.

I also want to give a huge shoutout to MAPS’ incredible technical team. Matt Devine has solved complex server-related issues for us with speed and precision — problems that would’ve caused major disruptions were resolved within hours thanks to his deep knowledge and quick action. His work has kept our systems running smoothly and minimized downtime for our entire staff. And on the ground, Aaron and the service technicians have consistently shown up with unmatched professionalism and a commitment to customer service that you rarely see. Whether it’s routine maintenance or urgent support, they’re always there when we need them — direct, reliable, and incredibly helpful.

If you’re a school, a district, or a business looking for a copier partner that actually cares, don’t waste time with the big box leasing companies. MAPS is the team you want. I cannot recommend...

My experience with MAPS has been a very good one. We use them for our business needs and they never cease to impress us, whether it's with their range of offerings or their service team. I would highly recommend MAPS when you're looking for your next printer...

Alyssa is one of the sweetest kindest hidden gems at MAPS! One of the best salesman(woman) I’ve met. She is so personable, honest, and fair. I recommend MAPS to all of...