I bought this item last year march and barely sleeps on it because I work night shift and so does my husband. Here's what I had after some months on this supposedly "LEATHER SMART BED". Here's what the customer service said when I reached out to them, so do not waste your time and money: Based on the information provided, it appears that external factors contributed to the issues, which unfortunately is not covered under the warranty. Additionally, the damage to the storage unit is structural in nature and also falls outside of the warranty coverage. We appreciate your understanding and should you have any questions, do not hesitate to contact us. Alternatively, please note that we do offer the option to order replacement pieces separately if that is something you'd like to explore.
Of note, the very first recliner did not last one day and they had to replace it and now this......Please buyers reach out to me for more details on this scam. I'm a very careful person and have had some of my furniture for more than 6 years without dent. Its so unfortunate I fell prey of this supposedly FAKE ITEM. Buyers beware!!!!!!!!! Read their real reviews on BBB...
Read moreThese people are Crooks!! I bought the Janet Sectional for $6000. After sale everything was a nightmare and the customer service is horrible. They always say no one in charge is at the office and that they will call you back and they email you right after you hang up with vague or very ridiculous answers. After finally getting the couch is started PILLING AND RIPPED AT THE SEAMS A MONTH LATER. Their solution after multiple angry phone calls were to throw $1000 or replace my sectional but it would take 6mnths. We still haven’t reach a resolution as they are playing games and not contacting me. I added photos but the seams have only gotten so much worse.DO NOT FALL FOR...
Read moreBought this NEW Ashley recliner at their Lebanon location 3 weeks ago. They make it clear all sales are final no returns. 400.00 dollars wasted!!!!!! I am disgusted with this store after making very many purchases and donations over the past 20 years. They will never get another dime from me.............Update! I find it very ungodly, after 4 months from me posting, this organization ignore the review. I guess there's no money to be made. I guess God didn't...
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