Lifestyle Furniture by Babette's — Local services in Leesburg

ONE MORE EDIT: After initially scheduling a service we canceled because we SOLD THE COUCH online for considerably less than we paid for it. We had someone look at who confirmed that it was very poorly made! It just wasn't worth paying someone 80.00 (after I had purchased a protection plan) to come look at it and most likely have them tell me it would cost another ridiculous amount to fix it. We purchased a lovely sofa and love seat set from Ashley. THEIR protection plan actually covers all of the things that Lifestyle Furniture's plan did NOT. Lesson learned. I read the protection plan carefully this time. While I won't need to worry about covering the issue that we had with the sectional at Lifestyle I was pleased to see that had we purchased a sectional from Ashley ALL parts of the sofa would have been covered.

NOTICE THE EDIT FURTHER DOWN: Initially was happy with our purchase, but now that the hardware that holds the pieces of our sectional together are ALL failing I am unhappy with the response from Lifestyle Furniture. We purchased a 5-Star Furniture Warranty and they also refuse to fix the issue. The couch is less than two years old and it will not stay together. The result is that we are constantly trying to put the pieces back together and it has also caused the cup holder section to bend out of shape. Lifestyle wants to charge us a service fee to send someone to look at it. This is a large sectional that we paid good money for and I simply do NOT understand a company NOT standing behind their product. In addition, the furniture warranty is a huge JOKE and a huge waste of money. I went to this store believing that they had superior products and it appears that I was wrong. EDIT, EDIT: I'm answering the owner's response to my review. While the couch is technically "out of warranty" I purchased a Furniture Warranty which we were led to believe should cover this very issue. A 75.00 service fee to cover something that should NOT fail after less than two years is ridiculous! We have managed to reattach the pieces MANY times! Simple movement causes them to come apart. I also find it interesting that the owner has my phone number and could not be bothered to call me to discuss this issue. He can "feel" it is unfair, but I also believe it is unfair to charge a 75.00 service fee when I have been quite clear that there is a problem with the hardware than keeps the sections attached to each other and we are extremely disappointed to find out that the Furniture Warranty covers very little given that we paid extra for it. I'm tired of paying a lot of money for products that fail in such a short amount of time. We are two adults with no kids in the house. There is no reason for us to be in situation where we have to pay to have it "looked at". And 75.00??? Please... that's what I pay to...

We bought two loveseats, with recliners from Lifestyle. I think my husband and I had been in all the furniture stores from Ormond Beach to Daytona, and then west to Leesburg. Between wrong colors, and not being comfortable, we were both relieved to find a sofa that was really comfortable for me. My husband was also OK with the seating for him. The only drawback was that we had to order the sofas with the gray fabric rather than the brown one on display. My only worry while waiting for delivery was the color. When the sofas were finally delivered, I was so relieved to find the color was just right. In fact, I was so pleased with the color, I cut the tags off before I even sat down. I had no concerns about how it felt; after all, I had already sat in the same sofa in the store. Well, that didn't last long. When I finally sat down, it wasn't the same sofa we had selected in the store. We tried to see if I could make it with what we got, but I couldn't. We drove to the store to let Bruce, the sales rep, know we had gotten the wrong sofas. Turns out, it was the "right" model number, but the sofa in the store was five years old. Bruce suggested we walk on the cushions to pop bubbles in the foam so it would become more comfortable. Really? But we really didn't want to start hunting for replacements, so we went home to see if I could find a way to "live with it". We went to several stores looking for a cushion that might make it possible for me to use the sofa. I even bought foam stuffing and a yard of material to make one. Nothing I tried worked. When I called to let Bruce know I had no choice but to return the sofas, he spoke with the manager who agreed to the return, but Bruce said I would have to pay the 25% restock fee. We signed that contract in good faith; that we would receive the same sofas that we had found in the store. That is not the case; it's an entirely different sitting sofa. I would be willing to bet any amount of money that the difference in the comfort comes more from a different padding being used. It strains the imagination that the company never changed materials, even though the frame was supposedly the exact same frame. Even Bruce admitted that the company used different companies for the foam they used. We will pay the 25% restock fee, if necessary, but know that we feel we have been defrauded. I'm 73 years old and have bought a lot of furniture over the years. Never have I experienced anything like this. It's taught me that if I can't get replacement sofas from the store delivered, then any furniture ordered will be sent to the store so we can make sure they are the product we expect. Guess I have to expect all furniture stores...

We purchased a leather sofa from Richard at Babettes in Leesburg whom we were told they we hold it for delivery until after our new flooring was installed. We arranged for delivery on December 13th. We loved the look of the sofa when it was delivered. On December 14th we went back to the store asking for Richard whom was on vacation. We were then assisted by someone in the service department to open a service ticket. The issue was that not even twenty four hours later that the leather was stretched and baggy on both sides of the reclining seating areas. We were both promised and assured the issue would be resolved. On December 22nd the store sent out a tech to determine the problem and the fix. We were told that it would be a while to hear the results due to the holidays and the backlog afterwards. We waited until the 22nd of January to find out what the determination if any was made yet. On the 24th of January we received a call the between Richard, an assistant manger and a manager that we were going to have a seating enhancement kit installed and the first available date was February 5th. We agreed to give it a try rather than trying to find another new sofa. We received a call on the 7th of February asking how the newly installed kit worked. I told them it did not do anything to eliminate the problem and after speaking with Richard and other managers that they would get back to us to see where we go from there. It’s now been more than a weeks time and have not heard from anyone from Babettes as of yet. Richard assured us that if at anytime within 30 days we were unhappy that they would take the sofa back. I am wondering if I should dispute the charge on my credit card or not to expedite getting this issue resolved? Needless to say we are both very unhappy customers and dissatisfied with...