Rough River Appliance Repair — Local services in Leitchfield

Warranty work. We called and they came out pretty quick. They said the part needed would take 10 days to get in m then theyd call me. 1 month later I had to call them. They could only come out 1 day a week. When that particular day wouldn't work for me, they said they'd call back to reschedule. They didn't; I had to call them. The day that week didn't work for me so they said they'd call back. Nope, they didn't. Now my fiance got involved. The lady at this company got very ugly, and with an attitude said WE aren't cooperative. Then she said she wished the warranty company would have gave us a different repair team...and that maybe we should call someone else!! Really?!?

Oh and every single time I talked to them, there was a screaming, crying infant in the background.

This is a terrible business. Do yourself a favor and shop with a...

We bought a refrigerator from Rough River Appliance not even ten days ago. Notified the Owner Charlie Kiper that there was a water leak coming from the inside of he stated he would be to our home the next day. He never showed up. The water going on to our floor. A few days went by before we finally got a hold of him again. Mr. Kiper stated that the part that we probably needed would be in in about 8-10 days. In the meantime, turn off the water to the appliance, in which we already did.The owner of Rough River Appliance is not Dependable and he doesn't do what he states he will do. Think twice before...

I usually refrain from giving bad reviews but this place is absolutely worthless! Was scheduled by our home warranty to come out a fix our dishwasher a while ago, didn’t show. I ended up putting it in myself. Fast forward to almost 2 weeks ago. Home warranty schedules this same guy again to fix our stove. Never would schedule a time. Tried to get another company and couldn’t. They rescheduled with this guy and he never showed up again. DO NOT USE THEM! I ended up fixing this myself, again, after work. Watch a you tube video and do it yourself before...