Walgreens — Local services in Leitchfield

The absolute worst pharmacy in Grayson Co. I will explain why... I had an early doctor's appointment due to the Labor Day Holiday and was giving my prescription that was not due to be filled until September 6th which is Labor Day and all the pharmacies would be closed. My doctor advised me that they should be able to fill it up to 2 days early wherever I take it due to the holiday. So I called Leitchfield Walgreens, to make sure they carried my medicine, which they did, so I drove there 15 miles one way, as it was the closest pharmacy to the area I am at visiting for Labor Day. I went in on Sept.4 at 11am local time and the initial interaction between me and the pharmacy tech was excellent and professional. She advised me it would take them an hour and a half to fill the prescription, which was fine, it was busy due to the holiday.

I went out to my car to sit and wait in effort to try and save gas money, within 10 minutes I received phone call from Walgreens telling me they would not be able to fill my prescription until the following morning and asked if that was okay, to which I replied yes, the parts on the phone told me that they would open at 10:00 a.m. tomorrow morning and my prescription will be ready to be picked up then. So I drove 15 miles back home and went about my day.

Next morning I woke up went to Walgreens, at 10:15 I pulled into the drive-thru, and was given a laundry list of excuses as to why the prescription was NOT ready.

They then proceeded to tell me it would be another 2 hours to have the prescription filled... Now they had this prescription for over 24 hours at this point, I was a new customer, and I have wasted 45 miles worth of gas just trying to get a simple prescription filled. They were rude unprofessional and extremely slow.

I feel part of this was profiling due to the nature of my medicine and I will not be back to this location or any Walgreens location moving forward.

My regular Pharmacy is a small Mom and Pop type prescription shop, my local folks the level of detail professionalism and courtesy is unmatched compared to these big box stores to whom we are nothing but dollar signs and cattle to be heard.

WALGREENS STINKS AS DOES THEIR PRESCRIPTION STAFF IN...

Like most Walgreens locations, it's understaffed and has a "you shouldn't be here" vibe. We came in for our yearly COVID/flu shots at 12 and 12:10 PM respectively.

Noticed this little check-in QR code. Tried it and sat down. 10 minutes of sitting, and wasn't acknowledged once by the staff. To be fair, there are like three people who are doing the jobs of 10. Went up, and had to check in manually. Still checking in as I write this review. Why have a speedy check-in QR code if your staff isn't getting the memo? What should have been a quick check-in, quick jab, and quick leave has become nearly 30 minutes.

As a side note, this location does not carry the Pfizer booster and you have to go to BG for that. Why? Shouldn't every Walgreens carry both? You can mix and match the boosters, so no big deal, but another example of laziness.

It's funny. I haven't seen a Walgreens location that is above 3 stars on Google. Clearly, America doesn't like these places. Yet they keep getting built. Explain that.

Anyway, as I'm writing this review, my covid shot was free due to me having insurance. But for my wife, who doesn't have insurance, it was $150! They said there was a free voucher but it expired on August 31st. Why so early? Last year I got free vaccines for both of us. They have a big FREE VACCINES sign, but there's a little fine print saying it was a lie.

At the very least, I got my shot and it wasn't bad, but the woman seemed...

Over the last couple of months there has been a noticeable drop in quality of service at this location. Wait times are on average 30 mins or longer. When they are backed up with customers there is usually no more than 2 people working the counter in the pharmacy. One instance I waited around 25 min to get a prescription picked up. The prescription was called in around 1 please that day. I arrived around 530 to pick up the prescription. I was told it would be another 30-40 min for it to be ready. I told the tech that I couldn't come back. They said they would check on the medicine. Within a minute they had the prescription ready to go. I'm not sure what is going on at this store but I believe it has to do with the addition of prescriptions from Rite Aide closing in town and being sent to Walgreens. The store does not seem to take into consideration that more customers means they are busier and need more workers. Because of the poor service I have taken my business to Midway Pharmacy. I am seeing much better customer service too. Even at their busy times I can get in and out in about 10...