Electronic Supply — Local services in Lenexa

Extremely rude staff. Just the other day i go in asking for a simple screw driver bit which is specialized for electronics, I even had the name of it. The gentleman helping me treated me like I knew nothing about electronics and had no business being in there. I had looked up the exact type of bit and he reluctantly attempted to help me find it. After it not being in one area he said he has never heard of it or seen one. This is a bit to open up an older nintendo game system, they are not common, but this is an electronic store so dont treat me like i dont know what i am talking about, just help me. After he stopped looking i asked if there was some sort of tool i could use that was multipurpose (like for stripped screws or lug nuts). Didnt even try. I also needed a soldering gun for a project which I havent owned or used before. There were NO other customers even in the building. I tried to ask what i needed as far as supplies just so i wouldnt need to make several trips, he only suggested one item and hurried me along. They treated me like I was just in there to attempt to steal something. Apparently unless you are a professional IT/security company or someone who works for one and know EXACTLY what you need dont even bother going in. This is my third time entering the store and they look at me like i would steal something the minute they look away and none of the times have been friendly or helpful. If you are in the KCMO area i would recommend going to Micro Center in overland park which has a very helpful and friendly staff. Just because they mainly focus on IT and Security does not mean they wont have items which can help someone who builds computers. I will never go back. I would think they would be friendlier and more helpful after being open 60 years (what their website says). Its the only electronic supply store without driving the suburbs. business because i drive by there often and rarely see more than one car in the parking lot that isnt an employee's. Again, unless you are looking for a security system dont waste your time or give them money. its always been the same old cranky staff that needs to realize anyone work with computer systems and electronics. this isnt the 1970's when only people with degrees knew anything about computers.GO TO MICRO CENTER OR BEST BUY OR EVEN HOME DEPOT, and i cant even ever find someone in home depot to help, but at least...

Honestly, Electronics Supply is probably the only place in Kansas City where you can find custom parts for circuitry and electronics...this is why I chose it in the first place! So why the 1-star rating?!! Here's why.

After walking into the store and asking for help (which was very prompt) I began working with Don. I told him about the project I was working on and how I need a custom connector. After scouring the shelves for parts it became apparent that we needed to order a custom part rather than use what was in stock. Don and I looked through the catalog and located a part that would work. I expressed that I needed the part relatively quickly with the fastest, yet cheapest shipping method possible. Don said he'd get the quote to me as soon as he had pricing info and give me a call back later that day. A little over a week and a half later I received the first phone call from Don, where he surprisingly said the parts we in and my total bill was over $160 for a few plastic parts. WHAT?! Obviously, this was a shock considering I was under the impression it would only cost $20-30. After stating my frustrations with Don and the fact that he never called to confirm that I in fact wanted to spend $160+ for the parts, his exact words were "This is why I'll never do this for a customer again." and "It's probably better that you never shop here again! In fact, it'd be a blessing for us."

So, in short: Parts/Inventory: 5-stars Customer...

I have not been in the store since the 1990s But if you go in and need help you have to ask, but back in the 90s the whole store was self service if you knew what you needed you could go back behind the counters and get it Don't forget the basement section. The store is under new ownership its changed hands not common knologe But i have a distrubtor of electronics who either bought out the store or partnered with them located in lenexa ks. Its wholesale only at that business. So i have 30 40 years exp with electronics supply its always been the place to go. There used to be a commercial Electronics company about 2 blocks away on main street years ago electronics supply was a much smaller store just a hole in the wall on main street that was back in the 70s Its one of few electronics stores in kansas city that lasted the last 50 years or more. The company that owns it now is over 100+ Years old. Few businesses last 100 years.

No reason to give the store 1 star demand Help. Most of the counter people do more then help walk in customers they deal with inventory stocking ordering and so on. I have and use tools i bought there in the 1970s still. The parking lot used to be where the old store...