Kitchen Shop of Jackson — Local services in Leoni Township

New kitchen exceeded expectations, we love it!

Tim McKnight (Kitchen Store, Jackson, MI) design consultant/salesman and Bob Podlewski & Sons, Tim’s “go-to” kitchen contractors, Bob, Paul, Jessie, and Matthew all delivered as promised, and then some.

Tim is superb, honest, experienced and kind, was always available, email, text, phone calls and in person. We worked though the design, Tim providing his expertise, adding his years of experience to our thoughts, we knew very little, since this was our first complete kitchen remodel. The results were a flawless layout from new floor to resurfaced ceiling. The final price was obviously reasonable, but also clear, and concise from the start, with no surprises either during or after the project was complete. Time from start to finish, as promised ahead of time, this due to Tim picking the BEST contractors in the world!

Let me start by saying we NEVER hire anyone to do work around the house, NEVER! The stories I have heard from others about their very bad experiences with contractors. Also, I consider myself handy around the house, but it takes time and I do not have any experience with remodeling a kitchen.

Bob’s team, Paul, Jessie and Mathew, all love the work they do, and is shows in every aspect of their work, and interaction with their customers. They too delivered as promised, following a process developed though the experience of installing 100’s of kitchens, they are honest, kind, professional, clean, polite, mature, experienced, arrived each day as promised, on time, worked all day, and night when needed.

Demo of the kitchen down to subfloor and drywall, including removal of soffits, 1 day (Friday), then day 2 & 3 (Monday & Tuesday), everything was installed, except quartz countertop and backsplash. A temporary sink and top was installed, as promised, allowing us to live in the kitchen until the countertop was created and installed, 3 weeks later, as promised. Total ‘no kitchen’ downtime? Friday through Tuesday, 3 working days! Excellent! The counter top was installed by another local team picked by Tim, sorry I do not know the company name, it turned out wonderful, installation was flawless. The subway tile backsplash was installed by Paul and his team, including custom tile work behind the sink, using 3 tiles from Tuscany, with design help from Paul, what a great guy, it was fun to design with Paul and turned out wonderful.

Were there hiccups, yes, small ones no big ones. Paul and his team discovered some manufacturing flaws, YES the installers pointed the flaws out to US, in the cabinet doors, which Tim immediately ordered replacements, and the guys replaced them when the cabinet doors arrived a week or so later. There were a few other very small issues, calking cracking, missing moldings in the original order. Again, no issues, one phone call and they were fixed.

We would highly recommend both Tim McKnight, and the Kitchen Store in Jackson, for kitchen and bath design and installation as well as Bob Podlewski & Sons full service contractors, for any and all work around the house. Next year? Concrete replacement outside, yes Paul said...

I am certain that this business does create beautiful kitchen remodeling... their showrooms were inspiring and lovely! The issue that my husband and I had was with the staff and their service, or should I say, lack of service. We went in twice, even took our blueprints of our home. We never received a phone call, text, letter, etc. .... never. At my husband's objections, we went in a third time.. I wanted to give it another try. My husband told the receptionist at the front desk how disappointed we were with the lack of common courtesy shown to us. She went back to whomever, came back to her desk, and said that someone would be with us shortly. We waited, then began walking around the showrooms. As I said before, they were beautiful! So we walked and waited.. and waited.. and waited.. one woman approached us and said she would be a few minutes. Another woman walked right in front of me holding her cup of coffee. Never said a word. We waited. The woman never returned to us! We walked to the front door, and as we were walking out, my husband told the receptionist that he has never been treated like that, and that it is sad that some businesses do treat customers that way. I said that the Kitchen Shop just lost a good customer. We will...

my name is Geoff Hunter. We have a Lake House in Brooklyn (South Lake) and I just wanted to drop you a quick note. I purchased a kitchen from your company about 6 years ago and needed some help in replacing some worn cabinet faces. I came in off the street and was given off to Tanner for help. He was polite and professional from the start... Even though he knew I wasn't looking for a new kitchen. He professionally and personally made me feel important and followed up within a few days with an action plan for me on how to replace doors that were no longer available. I have since placed and received two orders from him and am extremely pleased not only with his effort but the quality and timely response from the Manufacturer. I am a business owner and was pleasantly taken back by the young man's efforts to assist me and support me on such a small need. I started in sales a long time ago and it's refreshing to meet someone like Tanner and just wanted to let you know.

Don't know the kid from Adam, but you can use me any time as a reference. And so can he.. If he was an Engineer I would offer him a job today!!! LOL

Felt it important to let you know as a business owner...