Lake Chevrolet GMC — Local services in Lewistown

Beautiful new Chevrolet Silverado with excessive paint wear after highway use and a dealership that will not stand behind their product.

Copied below is my email conversation with Chevrolet service assistance.

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The offer of a 50/50 split for the paint repair is Chevrolet's final decision. If you would like to take advantage of this offer please contact the dealer.

Chevrolet does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case.

Regards, Greg Chevrolet Customer Assistance

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Dear Greg,

The lack of options presented by Chevrolet is disappointing.

Even with the differing opinions from two Chevrolet dealerships, Lake Chevrolet claiming road hazard and Register Chevrolet claiming excessive wear, the regional manager is siding with a dealership that is notorious for their lack of customer service.

When I presented with the paint concern at 5k service, Lake Chevrolet service representative did not look at the vehicle, "I don't know if you work in a rock quarry or not." Continued follow up with face to face visits to the dealership resulted in fruitless conversations with the sales department with such quotes as, "They [vehicles] all do that [show excessive paint wear]." Finally the selling sales associate emailed me the number to Chevrolet customer assistance as the Lake Chevrolet General Manager was unavailable, after three attempts to meet with him, and unwilling to set a meeting.

Chevrolet customer assistance placed me in contact with Register Chevrolet and the service manager and body shop manager looked over my vehicle within two days of notification and said the paint wear was excessive and this is not the first of the newer Chevrolet Silverados they have seen with this issue. They were friendly and genuinely concerned to find a solution for the paint wear but would defer to the selling dealership.

I then conducted my last complimentary service at 10k, at which point I was ambushed in the waiting room by two men, one of which I knew to be Kyle, the Lake Chevrolet body shop manager, and the other turned out to be Seth, the service manager. It wasn't until after a 45 minute conversation that business cards were exchanged and they introduced themselves. Afterward the body shop wrote the estimate to repaint every piece of the vehicle, except for the lift gate at a cost of $5,800. They then presented the 50/50 offer with no warranty. Interesting that a road hazard would remove paint from every panel of the vehicle (to include the roof).

Will Chevrolet warranty the paint and body work if completed by Lake Chevrolet? As reported by Kyle, Lake Chevrolet body shop manager, "We will use the same paint and process and it [excessive wear] will happen again."

This situation is a terrible demonstration of the lack of continued customer service of Lake Chevrolet and of Chevrolet in general. That a brand new 'truck' cannot be operated for highway use without the paint wearing excessively is a sad testament to the corners Chevrolet will cut in order to maintain the profit margin while communicating the message of innovation and accolades. Those media campaigns are not cheap and I give you credit for marketing what appears to be a technologically advanced vehicle with the capabilities of a truck. However, this vehicle is nothing of the truck my 2008 Toyota Tundra was at 115,000 miles when I traded it in. Yes, you can keep your so called award for initial quality, my vehicle and the excessive paint wear demonstrates lack of durability for Chevrolet Silverados.

There is something wrong with either the thickness of the paint, the thickness of the clear coat, or the curing process from plant to dealer delivery. There is no way this vehicle should show the amount of wear within the first six months of...

Worst dealership experience I've ever had. My 2017 GMC 2500 Denali was taken to this dealership by a tow truck, courtesy off GMC Customer Service, to have warranty work done on it. After the dealership service department complete the work, they parked it in the parking lot behind the dealership. While parked there, someone ran in to the front end of my truck. When I went to pick up my truck, I noticed the damage to the front bumper and spoke with the Service Manager (Seth), about it. The Service Manager (Seth) told me he was the one to park my truck their and the damage wasn't their when he parked it. He then told me, tough luck and said the dealership isn't responsible. I trusted them with my $70,000 vehicle and they parked it in a parking lot behind the dealership and took zero responsibility for the damage that occurred to it. It also seemed pretty convenient that the two cameras mounted to the back of the dealership, aimed towards the parking lot, don't actually work.

I ended up leaving my truck at the dealership, in hopes they would come to their senses and make what was wrong, right. However, the following day I found out they handed my keys to a complete stranger who put nearly 100 miles on my truck and returned it to the dealership, explaining they had given him the keys to the wrong truck. I'm not sure how this happens, because they surely ask for an ID before they hand the keys over to someone. I could not believe they would do this without contact me.

On the third day, I went and picked up my truck from the dealership, in fear as to what they might do to it next. I asked the Service Manager (Seth) as to why he would hand my keys to a complete stranger and he told me he thought the guy knew me. I informed him that a phone call would've been nice and would've solved that issue in a hurry.

I've tired contacting Luke Lake on multiple occasions to discuss these events and he has not returned any of my...

This is toward the service department. I have no experience with the sales or finance. That being said.

I took my 08 Acadia here to have the state inspection done last year (2018) and I must have had the worst inspector look at my car, he must have had a horrible day, not my problem but he made it my problem. I had it inspected the year before and passed with no problems. This go around, my headlights were too faded, yet they looked the same as the year prior, the rear wiper was in horrible shape (which is not applicable to a pass/fail in PA), and a bunch of useless items that just would've padded their pockets. I was charged for a sticker even though I had failed and did not receive a sticker. I have since found another shop that looked at it and felt angry that I was treated that way. I understand the cost of the sticker is 7 dollars, but I paid for something I did not receive. That is fraud and I am sure I'm not the only one in this town to be taken advantage of by this dealerships service department. I DO NOT RECOMMEND ANYONE USING THEIR SERVICE DEPARTMENT! By all means, buy here but do not get serviced here.

Since I am not able to reply to Lake's response on this platform, here is what happened:

I called and got connected to Luke Lake's voicemail. I explained that even though the service department is under new management, the Chevrolet side of Lake has lost my business for life. I understand the need for new management every so often but the people who pushed this to the point of no return were not management but a service writer and an inspector. I will still use the Ford side of the dealership due to having a Ford work truck but I might just go elsewhere for that too.

If you decide to take your vehicle here, good luck and I hope they treat you better than...