Butera Market — Local services in Lindenhurst

Good Evening. I don't normally write letters when I have an issue with a company. Please let that show just how much my experience tonight at your Lindenhurst location disturbed my family and I. It was 8:45 pm on Friday night. My wife and I needed a few things and we like to go to our local store because it is small and has almost everything we need. Tonight we were greeted by three men just inside the door. One man said we will be closing in 15 minutes. I said that is fine we just need a few things and we went in and proceeded to get our purchases. As we were heading to the cash register, a stock boy went by us and announced that we were the last ones. We had already felt rushed by our greeting at the front door and now we were feeling uncomfortable. We have our receipt and the time we checked out was 8:55 pm. This shows that we were not stalling and we were trying to be respectful of the closing time. As we were in line and about to pay, the cashier said to the bag boy “Is he (the manager at the front door) going to keep letting people in?” The bagger said “probably until 9:00.” This made us feel even more uncomfortable and my wife said to me “I will let you get the change because I’m feeling uncomfortable.” I got to the car and asked my wife if she wanted me to go say something? She told me no but I could see she was bothered. I decided to call the manager. I called as we were driving home. I asked for the manager. The manager answered the phone and identified himself as Ron. I told him that we could shop anywhere but we like our local store. I then proceeded to say that we did not like the feeling we got when we were greeted by the Gestapo at the front door and told we only had 15 minutes, but I could not even finish my sentence before I was cut off. He then said that that was him and he was told by corporate to do this. I said corporate told you to do that? He said “yes.” I said ok well then I will call corporate on Monday and tell them about our experience. He cut me off again and abruptly said that’s fine my name is Ron and he hung up on me. Wow. How rude. I work as a manager and I would never treat a customer that way. I want you to know I was not rude and I did not swear or have attitude. The worst thing I said was calling the three men at the front door that made us feel unwelcomed the Gestapo. I don’t think we will be returning to Butera for quite a while, if at all. I will also be telling my friends, coworkers, and family about my experience and urge them not to patronize your establishments. I will also share my experience with the social media. Please understand that this is the 3rd time in my life that I have ever written a bad review. I hope that you discuss the importance of treating all customers with respect and make them feel welcomed. I would also let them know that 1 customer can lead to a loss of 10 or more by word of mouth and more with social media reviews. I would also give Ron a serious talking to and maybe some training. The last thing is; if you would like your customer to stop spending money and out of the store by 9:00 pm, then you should close at 8:30 and make announcements on the PA system for the shoppers to make their final selections and please check out. Thank you for your time and I hope this...

Prices are fine. I worked at the deli and the cashiers are snobs to everyone, they think they're entitled or something. I never even got as much as a hello from the management there when I went in. They don't even want to be there and it's obvious. The place is disgusting and old. And if anyone even knew how DISGUSTING the deli is behind the counter you wouldn't wanna buy more. Health code is kind of thrown out the door. Sanitation is close to nothing. The meat is not handled properly and they don't wrap up there turkeys or hams at night time so we had to let them just sit in the case. I really don't know why anyone wants their meat from their. Go somewhere more cleaner for your nitrate filled meats. ALSO, they finally cleaned the grease trap which stunk up the whole produce lobby all the way to isle 4 i believe all when I was working one night for the first time In years probably that that had been done? No idea, but im aware they just don't wanna pay for anything like that. Also we only had dirty dingy nasty rags we reused to clean the slicers. There is no management in the deli after 3-5pm so deli clerk's can act as they please, which leads to unsanitary conditions. This...

Butera Market has truly become our little go-to corner store for all those “we-need-it-now” grocery runs. One of the things I love most is the unique selection—you can find products from all over the world: Latin American, Italian, Greek... you name it. It’s like a mini world tour every time we shop.

This specific location has exceptional service. Every time we walk in, the staff greets us with a smile and genuine willingness to help. Shoutout to James, the cashier—he may not seem thrilled about his job, but he always cracks a joke or says something funny that makes checkout way more entertaining. The guy’s got personality, and it really sets the tone for a great experience.

Their produce section is solid too—fresh, varied, and reliable. Whether you’re shopping for something familiar or hunting down a hard-to-find item, Butera’s the place to...