Ideal Bridal, Alterations, & Dry Cleaning — Local services in Livonia

I brought my wedding dress in to be altered at the beginning of October for my wedding on December 31st. My 1st visit went well. My dress was huge and needed a lot of work. I came back 2 weeks later and the length on the dress looked great. There were some minor tweaks that needed to be done with the straps and the sides. The owner stated they were easy fixes that could be finished in 2 weeks. I decided to take my dress home and wait until beginning of December to get my final wedding fitting in case I lost/gained weight etc over the next month. Since she did a good job on the 1st alteration and said all that was left was easy fixes that could be finished in 1 appointment I felt it would be ok to wait for my final alteration. I brought it in for my final fitting beginning of December and came to pick up my dress 2 weeks later and the straps were taken up way too much and the back was so tight I couldn't bately snap my dress. Since my wedding was in 2 weeks I asked if she could finish the dress within a few days and told me no she needed 1 week. 1 week later on the day my dress was supposed too be ready I got a phone call right when the dress was supposed to be ready and was told to not come in that the owner had a family emergency and left 5 mins ago. I stated my dress should be ready anyways and I would just come in and the owner didnt need to be there. I was told the owner took my dress off site with her to this family emergency. Very unprofessional. I told the lady on the phone I was very unhappy and it was supposed to be done prior to the time the owner left with her family emergency anyways. The lady on the phone called me back and told me the owner would come in with my dress in 3 hours. I go in 3 hours (note this is a week before the wedding) and my dress was still way too tight in the back, like it wasn't even fixed. I couldn't breath in it. The owner told me my body must have changed. I told her it didn't and if anything I lost weight. She told me I dont know my body. I told her at this point my wedding is in 1 week and 1 day and I need my dress in 4 days (thinking this is plenty of time) and she said she was going to be off and wanted to push it 1 more day. I told her no and she had an attitude but agreed on 4 days. I picked up my dress 4 days later and it was fine. I was thankful it was finally done. Then on my wedding day I had my dress on for 10 minutes and the strap tore in the area where she sewed it. We had to use safety pins in hopes that the straps didnt rip off. I paid a significant amount of money for my alterations only to get excuses and not have the dress perfect. I wouldn't...

I absolutely love Ideal Bridal, and Hazel was absolutely amazing. I first brought my wedding dress to a different alteration place and the guy there said that my dress was complicated because of the lace and he wasn’t willing to accept it nor thought I would be able to find someone skilled enough to work on it. Well luckily, I called Ideal Bridal next and Hazel had openings and so I came in, and without even having to say what I wanted done, she already knew what needed to be done and started pinning me right away! I was so afraid, because of what the other guy said, that I wouldn’t be able to find someone to fix my dress because it’s complicated, but Hazel expressed no concerns at all, and said she works with dresses like mine all the time. I was so excited! And througout the several times I came in for fitting, Hazel was always very thorough and willing to make additional alterations until I was completely satisfied. Besides her great work, she also has a very pleasant personality and made me feel very comfortable to be there. It was a far drive for me to come to her place but I can say it is sooo worth it, and I will definitely be coming back and referring more people to her! If you have a complicated dress or outfit, Hazel is the person to come to!...

I brought my wedding dress here to be altered. Everything seemed fine with the initial fitting and I felt confident that it would be what I asked for/we agreed upon.

The day that I was supposed to pick up my dress, I showed up only for them to tell me that it wasn't ready yet. I was annoyed and I left, and came back the next day. When I tried on my dress, I thought something felt off, but I couldn't exactly tell what it was and no one had come with me to pick it up.

I tried it on again a few days before the wedding when my mom got in town and I realized what it was -- they never took in the bust at all. I am plus size, but have a very small bust and instead of making the dress fit ME, they just added these absolutely horrible, pointy pads. It honestly looked so terrible. We ended up cutting the pads out and trying to tape the dress to my skin. I was very self conscious of it all night. The bustle was also awful and fell pretty much any time I moved, so much so that my maid of honor went and found some safety pins to keep it in place.

I would not recommend doing business with this place.

In this photo, if you look closely, you can literally see the smaller pads we added to try to...