Green Lantern Pizza — Restaurant in Livonia

After multiple visits to Green Lantern Pizza in Livonia, I feel compelled to voice my deep dissatisfaction with their service and overall management. Each visit has been a study in frustration, with promised 25-minute wait times ballooning to over an hour without fail. It's not just an occasional delay, but a persistent issue that cuts to the core of their service model.

The lack of staff training is startlingly evident. Attempting to place a simple phone order becomes a Herculean task, as even a basic request for a pizza with two different halves seems beyond their capabilities. This fundamental gap in understanding their own menu and ordering system is baffling and unacceptable.

At the heart of these issues seems to be the current owner, who claims a seven-year association with the family business. Yet, this tenure seems to have done little to foster an understanding of effective restaurant management or customer service principles. The operational chaos and disregard for customer satisfaction under his watch indicate a dire need for a leadership overhaul or at least a serious reevaluation of management practices.

My most recent visit was the final straw. Witnessing a crowd of 30 equally frustrated customers waiting for their orders underscored the severe staffing and organizational failures at play. The situation was not just inconvenient but a clear indicator of a business floundering in mismanagement.

To summarize, Green Lantern Pizza is an exemplar of how not to run a restaurant. The consistent inefficiency, untrained staff, and abysmal management are not minor issues but indicative of a fundamental failure in basic customer service and operational competence. The current owner, despite his lengthy association with the business, appears entirely out of his depth. This establishment has become less a pizza restaurant and more a testament to managerial ineptitude.

If you're considering a meal here, be prepared for a long wait and a cascade of service failures. Until there's a comprehensive operational overhaul or a complete shutdown, I strongly advise avoiding Green Lantern Pizza. It's not just a disappointment; it's a total trainwreck. Avoid at...

Was in during the mad rush for the Lions game yesterday, so I get it to an extent. My first time at Green Lantern. I was excited! But how a manager treated folks in the lobby needs to be addressed. Someone was waiting for an order and he asked what they were waiting for. This customer said “a pepperoni with ” and the manager said “no duh, what’s the name?” all smug and rude. I absolutely would’ve stood up for this customer but didn’t want to cause an already hectic scene even more chaotic. I see another review out there probably about this same manager and how he “jokes” around. This wasn’t joking. He was pissed off with how busy it was.

Listen, this is a historic thing happening for our area. Pizza places are busy around game time. Isn’t that a good thing for a new business? A business which is in a pizza hot bed. There are probably 20+ pizza places in 5 square miles of Livonia. And this is my first impression of this place. Not great. I get pizza once or twice a week and try to support smaller shops. But given this experience, plus the outrageous cost (which I’m fine with if the pie and experience is great, like at Primovera or Corsi’s, for example), this will likely be a one and done for me.

My order was placed and I was told 30 minutes. It took over double that to get ONE pizza and a side. Again, I get it to an extent. But the gals at the front taking payment and such were beyond pleasant given the situation. There were lots of pissed off people. The Lions play again next Sunday, as I hope the business is aware. Perhaps a bit more planning could set up a better experience for customers...

Well worth the wait! 🍕❤️ (for this location to have its grand opening)

I have been a fan of Green Lantern Pizza for over a decade now. When I ended up moving to Livonia, it was a bummer that there wasn't a GL location near by, so I usually would have to trek half an hour to the nearest spot.

Then, when in Baltimore of all places, I heard from a fellow comic book and pizza enthusiast that Green Lantern was opening a location in Livonia. I was already having a great weekend, and that just made it even better. So I've been waiting since September, and I have to say it was worth the wait.

The pizza is just as amazing, especially with my personal go to being the square, my favorite of all their pizza which I usually get a small with select toppings and added cheese. Then a small lantern bread, and I'm all set. Everything meets the standards of what I would expect from a Green Lantern.

I also want to say that the little dining area was a good touch as well. A nice, little cozy option for anyone who might want to kick it there to eat their 'za. Plenty of parking too.

So thank you to everyone who helped make this happen. I want to also wish the entire staff working their good luck to keep making amazing pizza, now in Livonia. I'm rooting for you and can't wait to see you next time for...