Kona Ice of Louisville — Local services in Louisville

I scheduled an event for 300 students and the truck failed to show up. The kids were very disappointed. I was told it was a scheduling error by a secretary. They were trying hard to reschedule for me, but unfortunately that was not an option to get the same 300 students together again.

I then went to an event for my son a couple hours later and the Kona Ice truck was an hour late and did not have enough ice to give all of the students mediums so they were only able to get smalls. Seems business might be overwhelmed during peek business seasons. I would suggest that you overcommunicate and confirm multiple times with Gavin if you are hosting an event with Kona Ice. I confirmed once via email, but now I wish I would have followed up again the morning of the event so he may have had enough time to fix the error before it...

UPDATE: Kona Ice is offering several solutions to make it right, including multiple dates to come back out at no additional cost. Very pleased with the way the issue is being handled! Thank you for quickly resolving this problem!

Arrived late and left early! The school pre-paid for 350 Kona Ice shaved ice; maybe 200 were distributed before they slammed the door in our elementary kids' faces and left the event. As a parent that helped with the event, I'm very disappointed. We've used them before without any issues and surprised the night ended with a line of upset students...

Super disappointed. She said it was delicious. But when she was almost done she accidentally broke her cup. She paid extra money for her color changing cup. She went with tears and asked if she could get another one and the worker said no. I walked up with her a few minutes later and asked if we could buy another cup and he said yes we could. I asked him how much and he said $7. "For just a cup?" I asked. He looked at me and my tearful daughter and said sorry yes.

I kind of get it but I...