GameStop — Local services in Lower Burrell

Took in my PS4. Adult owned and never beaten or moved around. Worked PERFECTLY FINE until I took it into this Gamestop to trade it towards a pro. When the guy plugged in the hdmi cable he let the back of the PS4 go and it slammed on the counter. Well.... when the dousch goes to put in the game it won’t take the game! Well... ok I didn’t start anything so when he brings out my pro he has to take the hdmi cord out because I didn’t bring one in because I didn’t have any cheap ones layin around. No big deal BUT ONCE AGAIN when he puts the white pro box back into the main PS4 box he DROPS IT AGAIN ON THE F* counter. Way to go JOSH FROM GAMESTOP IN LOWER BURRELL PENNSYLVANIA!!!! Kinda needs to learn how to handle other people’s stuff with respect. But other than him there EVERY OTHER employee is great and helpful in all ways that I have dealt with...

Great customer service, make me feel like family. Only downfall is they can get some seasonal employees that have no idea what they are talking about. One time there was a switch sale that said 50% off all switch games. I asked if this was true for the select titles it was applying to. No start - end dates on sale tag. Employee said oh yeah didn't you hear this and this title are 50% off today! Rings it up and then tells me it isn't in effect yet and they put up the sign early. Wouldn't honor the sale when the sign was up with no dates and he told me it was on sale. I know he was a seasonal too because he was only there around the holidays. Had a similar experience with another...

This is the most poorly run establishment in the entire gaming industry. The staff at this location are the most inadequate employees to disgrace the workforce. THIS STORE DOES NOT RELEASE NEW TITLES. They only have pre-owned inventory. Twice I have gone to this location to get a newly released title, and they simply do not have it. They keep blaming COVID, saying that they don't get the titles in stock. I know personally it's the manager's duty to order inventory. I WANTED to give this place over a hundred dollars of my money, they couldn't FIND a way to give me the NEWLY RELEASED games. Gamestop is everything that is wrong with retail. I'd take a bullet for EB games to...