Goodwill Pound Store — Local services in Lubbock

We've been visiting the Goodwill Pound Store since it first opened about three blocks north from its current location and we've had our ups and downs with it as with any store but here recently, some of the decisions made by Management have been counterintuitive to who it is that visits these stores. The highly (over)priced items that are often broken after the rough handling prior to bringing it into the store OR so clearly used and priced as if they are brand new was / is was why a lot of furniture items would remain in place for weeks overlooked and walked past before they cycle it out. Then came the closure of the restrooms which is understandable because of how the restrooms would be left but leads to question how often they'd be cleaned.. but most recently, the rule that no one can sit anywhere in the store, more specifically on the furniture. While I understand that the furniture is for sale, one would think there would be a specific area designated for those who need to sit due to a disability or ailment. They've had one previously which worked well and then it vanished. A majority of the clientele who shop with Goodwill are disabled or elderly, so the ability to have a seat (like in other stores) as needed is what keeps people IN the store and willing to shop. The overall experience has taken a sharp dip in recent...

Had a budget of $100 dollars, so I picked my items by the price tags, but the clerk at the register said almost everything was marked wrong, and added over $60.00 to my bill. Needless to say I refused the excessive mark ups and walked out with nothing. I won't buy anything from goodwill because it happened in 2 different stores where the prices were marked up at the register. It's attempted price gouging by employees. It has been a serious problem that the Goodwill corporate allows, maybe even encourages. It could even be considered fraud advertising one price on the rack, but the price goes up at the register and employees refuse to honor the tagged price. Also why do they show the good reviews. Reading through the reviews I found many who have the same complaints but when those are posted that is not...

Ok one on spur, great. The one of 34th omg. Almost came to hands in there. A sweet elderly lady ran cash register. A woman who stuffed a biggie with 3 times it's space with clothes was of course in front of us. A line starts. And the cashier who was white ( I am Mexican ) was askin' her to slow down on clothes on table cause they were fallin'. Manager or overseer of place sat with a lot of other Hispanic women and ran the ""white" cashier down. Well I'm with my mom, also white and speaks fluent Spanish hear this. An employee ( not young girl ) puts a new rack of clothes and this customer continues to shop in front of all us in line!!!!!! Manager was asked if she could open a register and we were told no. 4 ppl walked out before we did. Just horrible experience on a day I came up to Lubbock to enjoy...