Pet Angel Memorial Center — Local services in Mableton

Be very careful with this company, I do not recommend them at all, they are all about the money. I had taken my dog to them, and over the phone when I asked if I could watch my dog go into the machine, the owner told me that they were not doing viewings because of Covid, but went on to tell me that she could lift up the garage door, and allow me to walk back there with her husband just for a second and once the dog goes in to the fire I would have to leave. I appreciated that, but when I was presented with an itemized bill after I had already paid, she had charged me an additional 159 on top of the 375 dollar cremation charge for that one minute look. She never told me there was a charge until after the fact, for that 2 second walk. Disgusting. I had spent over 500 dollars with them, on urn, paw prints, and other keepsake stuff, like keychains etc. I disputed this extra charge and her and her husband joined forces and try to tell me that I was told and with loosing my dog I must of forgotten. I called the morning of, literally two hours before I took the dog and she was billing my credit card before I left the house. How dare they try and get your money upfront, what happens if I did not make it, it’s not like a standing apt with cancellations fees, I just called at 9am to agree to bring the dog in at 11. Never ever would I give them any business and would never recommend them, they do not give a toss about you or your pet, they just care about getting as much money out of you as possible, as soon as possible. Never give your credit card to this women or business over the phone. They take advantage of you in a sad situation, but karma will take care of them, I just pray for them, they will...

It was a last minute change from another well known, rather expensive pet cremation company. My experience with the other was unnerving, asking if I wanted to do a number or spell out "once", what!?. I did not want to speak over the phone about an engraving. The guy who answered the phone was completely lost. Not something I wanted on my mind as I had an appointment to euthanize my baby that afternoon. They did not confirm with my vet the time, as they closed early that day, and were 20 minutes past the pick up time with no communication, once on the phone with my husband the driver argued about the work order. Which was probably not his fault, but unprofessional, and I wasn't too keen on this man handling my dog if he was irritated. Pets in Peace came last minute, picked up my girl. Fred was very kind and helpful. He let me know that his company only does single cremations, as this was an advertisement from the last company, which is why I was willing to pay more. I told him what I wanted from the other company, he found them, started an account with them, just so I could get the urn I wanted. I sent him a very detailed description of what I wanted engraved. Fred communicated regularly about the status of everything. He sent a draft for me to approve. As well as digital copies of the nose and paw print, as I wanted to get a tattoo of my dogs paw print. It took a little while to get finished, but it was a special order, I knew that going in, and Fred did make me aware of the time frame. As soon as it was ready he delivered it to my vet. It is absolutely gorgeous. My vet even said it's the most elaborate one he has seen. Thanks pets in...

On January 1, 2019, I lost my beautiful, loving, loyal, friendly, affectionate ROYAL. ROYAL had been apart of my family for almost 12 years. I was completely devestated and had no clue how to proceed. I called Pets In Peace and Fred answered the phone on the 2nd ring. (On a holiday) After answering the phone he talked with me for 30 min offering his condolences for the loss of my dear ROYAL. Fred arrived in a timely manner to transport ROYAL to the crematory. Upon arrival he treated ROYAL with dignity and respect. Fred also explained the entire cremation process to me and educated me on the other services that were offered. Royal’s ashes were returned to me on Thursday, January 3, 2019 as promised. The ashes were personally delivered to me at my door step; along with a clay paw print, hair clippings, and a beautiful poem about the Rainbow Bridge. Fred was not the person to deliver the ashes, however the person that delivered the ashes was also very nice and friendly; offering his condolences as well for my loss. After the deliver of the ashes I called and talked with Fred’s wife; she was also very sweet and offered her condolences as well. I talked with her several minutes and she was very patient with answering all of my questions in regards to ROYAL. Pets In Peace also provided a memorial page on their website in honor of ROYAL. I was extremely satisfied with the service that was provided by Pets In Peace. The prices were extremely reasonable and the customer service was awesome. Pets In Peace exceeded my expectations. I will miss ROYAL until I see him again waiting for me at the Rainbow Bridge. Thanks so much...