Malibu Beach RV Park — Local services in Malibu

A Horrifying Experience at Malibu RV Park: Disrespect, Aggression, and Trauma: On July 18th, I had a troubling experience at Malibu RV Park. I sent two of my daughters to get coffee, assuming it was free like it had been in March. However, they were informed it now cost $2 and that there wasn’t enough water to make more coffee. A lady working there gave them one coffee and a pack of Folgers, only charging for the coffee.

When they went to check out, Scott, who we later learned was the lady’s husband, charged them for two coffees. My daughters immediately realized the error and went back to explain. Scott became rude, claimed they hadn’t mentioned the mistake, and refused a refund, saying the system didn’t allow it. During this, one daughter tried to buy a water and asked to use the refund money, but Scott refused, continuing his unhelpful attitude.

Seeing my daughters flustered and anxious, I returned with them to the front desk. As I tried to explain the misunderstanding to another employee, Scott interrupted, raised his voice, and became increasingly aggressive. His wife stepped in, admitting the mistake was hers and apologizing, but Scott’s hostility was alarming. He threw two dollars on the table, and his threatening behavior scared me and my daughters.

I was embarrassed and threw the $2 back, saying, “I don’t want your money, I want respect.” Scott’s wife begged him to stop, admitting it was her fault, but he continued shouting insults and accusing me of being aggressive. Despite my attempts to de-escalate and find a resolution, Scott’s anger only intensified.

Eventually, Scott’s wife escorted me out while he continued yelling. I broke down outside, overwhelmed by the situation. She apologized and I asked for the owner’s information, but Scott never apologized. Another employee, who might be named Brian, apologized for not intervening, explaining he thought there was a man with me. Later admitted he recorded the incident instead of helping, which hurt even more.

Manager Saul promised to handle the situation and provide the owner’s information, but despite multiple follow-ups, nothing was done. The lack of support and respect from the staff has left me deeply disappointed.

This traumatic experience has affected my daughter, who has anxiety, and me. Despite previously enjoying the park, I can never return, knowing I might encounter Scott. As a woman of color and solo RV traveler, I felt targeted and disrespected. The lack of accountability and follow-up from the management further demonstrates the establishment’s lack of respect...

A Horrifying Experience at Malibu RV Park: On July 18th, I had a troubling experience at Malibu RV Park. I sent two of my daughters to get coffee, assuming it was free like it had been in March. However, they were informed it now cost $2 and that there wasn’t enough water to make more coffee. A lady working there gave them one coffee and a pack of Folgers, only charging for the coffee.||When they went to check out, Scott, who we later learned was the lady’s husband, charged them for two coffees. My daughters immediately realized the error and went back to explain. Scott became rude, claimed they hadn’t mentioned the mistake, and refused a refund, saying the system didn’t allow it. During this, one daughter tried to buy a water and asked to use the refund money, but Scott refused, continuing his unhelpful attitude.||Seeing my daughters flustered and anxious, I returned with them to the front desk. As I tried to explain the misunderstanding to another employee, Scott interrupted, raised his voice, and became increasingly aggressive. His wife stepped in, admitting the mistake was hers and apologizing, but Scott’s hostility was alarming. He threw two dollars on the table, and his threatening behavior scared me and my daughters.||I was embarrassed and threw the $2 back, saying, “I don’t want your money, I want respect.” Scott’s wife begged him to stop, admitting it was her fault, but he continued shouting insults and accusing me of being aggressive. Despite my attempts to de-escalate and find a resolution, Scott’s anger only intensified.||Eventually, Scott’s wife escorted me out while he continued yelling. I broke down outside, overwhelmed by the situation. She apologized and I asked for the owner’s information, but Scott never apologized. Another employee, who might be named Brian, apologized for not intervening, explaining he thought there was a man with me. Later admitted he recorded the incident instead of helping, which hurt even more.||Manager Saul promised to handle the situation and provide the owner’s information, but despite multiple follow-ups, nothing was done. The lack of support and respect from the staff has left me deeply disappointed.||This traumatic experience has affected my daughter, who has anxiety, and me. Despite previously enjoying the park, I can never return, knowing I might encounter Scott. As a woman of color and solo RV traveler, I felt targeted and disrespected. The lack of accountability and follow-up from the management further demonstrates the establishment’s lack of respect...

A Horrifying Experience at Malibu RV Park: On July 18th, I had a troubling experience at Malibu RV Park. I sent two of my daughters to get coffee, assuming it was free like it had been in March. However, they were informed it now cost $2 and that there wasn’t enough water to make more coffee. A lady working there gave them one coffee and a pack of Folgers, only charging for the coffee.||When they went to check out, Scott, who we later learned was the lady’s husband, charged them for two coffees. My daughters immediately realized the error and went back to explain. Scott became rude, claimed they hadn’t mentioned the mistake, and refused a refund, saying the system didn’t allow it. During this, one daughter tried to buy a water and asked to use the refund money, but Scott refused, continuing his unhelpful attitude.||Seeing my daughters flustered and anxious, I returned with them to the front desk. As I tried to explain the misunderstanding to another employee, Scott interrupted, raised his voice, and became increasingly aggressive. His wife stepped in, admitting the mistake was hers and apologizing, but Scott’s hostility was alarming. He threw two dollars on the table, and his threatening behavior scared me and my daughters.||I was embarrassed and threw the $2 back, saying, “I don’t want your money, I want respect.” Scott’s wife begged him to stop, admitting it was her fault, but he continued shouting insults and accusing me of being aggressive. Despite my attempts to de-escalate and find a resolution, Scott’s anger only intensified.||Eventually, Scott’s wife escorted me out while he continued yelling. I broke down outside, overwhelmed by the situation. She apologized and I asked for the owner’s information, but Scott never apologized. Another employee, who might be named Brian, apologized for not intervening, explaining he thought there was a man with me. Later admitted he recorded the incident instead of helping, which hurt even more.||Manager Saul promised to handle the situation and provide the owner’s information, but despite multiple follow-ups, nothing was done. The lack of support and respect from the staff has left me deeply disappointed.||This traumatic experience has affected my daughter, who has anxiety, and me. Despite previously enjoying the park, I can never return, knowing I might encounter Scott. As a woman of color and solo RV traveler, I felt targeted and disrespected. The lack of accountability and follow-up from the management further demonstrates the establishment’s lack of respect...