The UPS Store — Local services in Manalapan Township

The Retail Sales Associates at the UPS Store of Manalapan are great. They are pleasant, kind, professional, competent, and a pleasure to deal with.

The problem I have with this store is policy. For well over a year, I have had important ice-packed medication shipped and delivered to this store with no problems. Then I received a telephone call stating that a regularly scheduled delivery is being denied because it is against the store policy to receive medication. So the store has been in violation of its own policies for quite some time.

I asked the representative to please just accept this delivery since they have been accepting them all along. I assured him that I would straighten this out with the shipper and adjust future shipments accordingly. He refused.

In the interim, i was struggling with UPS customer service trying to update the UPS My Choice app to reflect my new primary delivery preference location as my home address. Therefore, the app still had the UPS Access Point as the primary preference. So, I assumed that the next delivery would be denied. NOPE, it was accepted.

So which is it? What...

This is one if the most well run UPS stores I’ve ever been to. I do a lot of online sales and I go to these stores VERY FREQUENTLY. There is a difference. Rosanna runs this business professionally and efficiently and is always very helpful when I have questions. She is always smiling and in a good mood and I actually travel farther to go to this store rather than the one closer to my home because of the exceptional customer set I’ve at this one. Don’t let any nasty comments keep you from seeing for yourself. Some people are just never happy and are unwilling to admit when they have made a mistake and are wrong. Maybe they’re embarrassed. Regardless, this is a great place to go for all your...

I go there to get three services done: notarize a document, make a copy and ship the original. "Do you have an appointment for the notary?" No. "You have to make an appointment." Couple things. First, I am a Notary. I just can't notarize my own signature. Having a signature notarized takes maybe 2 minutes. You check the person's ID with a signature on it, they sign in front of you, you verify the signatures, you stamp it and endorse it. That's it. Second, there's nobody in line behind me. Third, I'm going to pay for 3 separate services. If I was going to just have the copy made and send it out, no problem? But adding the notary kills the whole deal? So much for...