Open Road Honda — Local services in Mandan

04 Honda vtx 1300 needed a tune up. They got the carb cleaned up and jetted, (after 8 days when they told me 3, neat trick to get you in the door). Got her back, thought all was well. Nope, ran terrible, backfires, on/off throttle woes, surging etc. Took it back in, they put it on the dyno and told me they couldn't get it to act up. I'm calling b.s. it runs terrible as soon as you start it up, hot or cold. The tech was extremely dismissive and basically told me I don't know what I'm talking about. Gave me stories about single pin cranks not idling well etc. Thing is, I've owned this bike for 14 years, I know how it feels, sounds and shakes when its running right, or running poorly. Not to mention it smells horribly of gas and gets 90 miles or less per tank. So here we are after 2 visits and being told I'm nuts, with a bike that runs terribly. Glad i paid almost 300 bucks for them to fix it. Extremely frustrating. Never again will I come to open road for anything. Its one thing to have trouble with a machine, but to dismiss me as if I don't know what I'm talking about? Shame on the service department. Absolute...

I have purchased numerous items from Dusty at open road Honda and I have always been treated more than fair and professionally. My most recent experience is I went on a bike trip with Dusty adventure riding. I had issue with fork seal leaking due to crud getting in there. Dusty was on the phone talking to his people to research a better possible seal immediately that day. He was also outside the next morning wiping the forks off. I never asked him to do this but that’s CUSTOMER service. Upon the end of trip he called me and set up time for tires service and the seals. Being I’m a hundred miles away we set a time and I took bike in. Less than a week and service called said it’s done,I didn’t think it would be done for sometime later, again GREAT service. I happened to be down that way and Dusty was willing to meet on Sunday so I could pick it up and saved me a extra trip. There is a Honda dealer in my city but I will always take my business to Open Road Honda and continue to tell people of my...

The only reason they got 1 star is because I couldn't give them zero. I took in my 99 CBR 600 in for some wiring work. This ended up having to pay $200 for them to tighten up a few connections, owell if it was fixed but it wasn't. When I got the bike back I found that they did a break stand with it and burnt the tire down to the threads. There was rubber sticking to the rear fender, it is very obvious what happened. So the next day they got a call and the manager denied everything, he wouldn't even say he was sorry, very much not impressed with customer service. After that I took it for a little ride to see if it at least worked. I drove 25 miles and had to have someone pick me up because it completely died. I got the bike back in far worse shape than when I took it in. They ended up charging me too break my bike worse and deny everything. You can't trust them and they won't stand behind their work, don't take your...