Italian Estates Property Management — Local services in Manhattan

We rented a home for four years with them. They were generally fine to work with until move out. During showings for subletting, they told people that the washer/dryer stayed with the unit. I corrected this and stated they do not come with the unit. This was the first indicator that they did not have a full and accurate inventory of the home. After moving our belongings out, we paid $350 to have the home professionally cleaned and $287 to have the carpets professionally cleaned. We took photographs of everything! I requested a walk through with an employee of the company. They said they don't do that. I'm unsure why you would not do a walk through with a willing tenant. They said that's not their process. Shortly after move out, I receive a bill that says they're withholding $195 for repairs and damages. They alleged a light bulb needed replacing, 3 blind operators were missing/inoperable, "debris" was left on the back patio and in the garage, and for the removal of the American flag and bracket. First, the flag and bracket belong to the homeowner who is a military Veteran. It fell due to wind. I submitted a work order to have the flag reinstalled. They agreed and did the work. Unfortunately, it fell again due to wind. They asked me to keep the flag in the garage and stored away, but upright to maintain respect for the flag. We did that and left it on move out day. They charged us to "remove it" and did not check the home inventory and work order history. Upon raising these issues, they texted stating they removed some charges (bulb, debris, flag pole removal), but left the charges for the blind operators. I asked for photos. They did not provide them. I asked again and they finally sent a photo. I was in absolute shock. The photograph is the living room blind strings CUT and lying on the floor. I said we have a big problem, and produced my own photo of how we actually left the house and the windows and operators were in perfect condition. The turnover team either intentionally damaged the property and took a fraudulent photograph to withhold funds from us, or they unethically submitted an old photograph of the home before we lived there in order to fraudulently charge us and withhold funds. At this point, we are talking about $50 for the blind operators. I said I'm concerned you have fraudulently engaged with us here, and I have serious concerns. The first response was "Could it have been the cleaners? were they in the house after you?" Absolutely not. I went by the property multiple times after it was deep cleaned to ensure the work was done properly that I paid for - which it was. We locked the residence and never entered it again. The last employee in that home was from the Italian Estates turnover team. It was really unfortunate because until move out I would have generally positive things to say about our renting experience. But I cannot ignore and defend the unethical and fraudulent way things ended. The company owner agreed to produce our full refund after I said that I was not here to haggle anyone over $50. I was concerned about the principle of the matter. Why would I pay over $600 to have the home cleaned and prepped for new renters to leave CUT blind strings strewn about the floor? Please be so for real. Other people they've done this to may not have the time and money to fight back, but I told Casey we do & I will take you to small claims court and I will file a complaint with the Better Business Bureau. He promptly agreed to return our full security deposit. I told him I appreciated that and that he called me back. I appreciated how he responded to the situation and to his credit, he said I apologize if we did in fact get it wrong here. But I remain concerned for other tenants they may have done this to, and I think it should raise serious concerns for any renter. What we experienced was unethical and fraudulent. I did file a complaint with the BBB, as stated. I am also leaving this review here for others to consider as they evaluate their...

The positive reviews are from people who work for the company. Pedro and Ricky Sanchez are also affiliated with the company. I’m sure a couple of the others are just to make the company look better. I had an extremely poor experience renting from this company. They took over my lease from my previous landlord in January of 2021. Started out with me having to inform them I had do not have any one of the property managers to have any contact with me for personal reasons. It took them a while to give me access to my lease I signed with my previous landlord, which they have to honor the terms of the lease. More issues came when they would send maintenance out to the units and I was not notified of it. Another issue began when they would post the rent on their online portal which I would be notified by email of, then days or a week later their utility bill would be posted, however, I would not be notified that it was, so it would show that it was overdue. In December 2022, when we had below freezing temperatures and it snowed and iced over on the property, it took them over two days to have maintenance come out and take care of the snow and ice. I had slipped on the icy cement stairway once and messaged them about it. Over the next 24 hours after I informed the property manager nothing had been done. I had to send them another message a day after I had done so before. They had finally had their maintenance team come out to take care of the issue over 48 hours after the freeze when it was already starting to melt. Still did not hear a response from the manager I contacted about the issue with the stairway not being taken care of or received an apology for the delay of service for another day. Then they began to take multiple days to respond to messages or emails or they would just ignore them. During the last month or so of my lease I asked about a move out checklist to see what all I needed to clean and the property manager told me that I needed to have the carpets shampooed. A typical thing to do at the end however in my lease it stated the landlord is responsible for ordering the service. I brought that up to them that it was in my lease for them to do and asked if they ever even looked over my lease when they took over. They began to argue with me that I signed a lease with them, which I never did. I asked if someone can check out and inspect the unit for how bad the condition was. Pedro Sanchez came by to inspect the unit and told me that it would have to be a total flip for it. A few weeks later I was told there was no plans for the unit to be renovated. I moved into my new apartment about a month and a half before the end of my tenancy under Italian Estates. I put a maintenance request in after I had everything moved out to for them to fix a broken window. I asked if they had someone coming out to fix the window since I had not heard back from them and they told me someone had been there that afternoon. I told them that once again I was not notified of someone being in my unit. They responded by quoting a message I had sent them when I informed them I moved all of my belongings out before the condition of the unit worsened. They then asked if I was still living in the unit which regardless if I was or not, I was still paying for the unit which entitles me to all tenant rights. Casey is probably the worst property manager I have ever had to work with. The one time I had the displeasure of talking on the phone to Casie she hung up on me just to call me back and told me to change my attitude which I feel my attitude was justified for how I was treated by this company. When Caity contacted me to take pictures of the unit for an updated listing she did not show up at the agreed upon time and did not properly show the condition of the apartment while it was listed. I was informed by a former neighbor that shortly after my lease ended there was a new tenant moving in. I feel bad that they have to deal with the condition of the unit since they did not...

Lived in a home on 718 Osage St Manhattan KS for 2 years. Me and family were extremely dissatisfied with our home as the ads didn’t reflect the condition. With water leaks, old pipes and general repairs we were constantly inconvenienced by the repairs that were needed on the home. Most of the time the contractors they would send out were useless and would do the job improperly only to have to return and fix an issue again. Next thing is their extreme demands on the lease, they want you to use only 2 cleaning companies in town that will cost you hundreds of dollars. This is not a big issue but how can they expect me to clean a home that leaked sewer water into the floors? The people who work at Italian Estates and generally rude/not helpful. If I could rate 0 stars on this company I would. If you are a Fort Riley Soldier and really anyone I would strongly rethink your decision to rent with them. After 2 years of renting with this company I really just feel taken advantage of. My rent is extremely high ($1400 per month) and the home I live is in terrible condition. I would’ve done more research however being in the military I was coming from Overseas and didn’t have the ability to check the home thoroughly before moving in. Not once was I advised of the many issues with the home and me and my family moved in just days after the previous tenants vacated the home. I am fearful that they will rent the home immediately after I leave and another family will have to deal with these same issues for...