New Day Assisted Living of Manitowoc — Local services in Manitowoc

I recently placed my mother for a 17 day respite at this facility. The directions for what was needed before she could go there were never clear and it took about two weeks before they said I could bring her. There was no clear indication about how to handle her medications so I took her two weekly pillboxes and also all her medications, newly picked up from pharmacy, in the original bottles. Upon her arrival, the same day, the Administrator experienced an injury. She was subsequently let go from her position and half the staff appeared to leave at the same time. My mothers information apparently was not entered into the system and there was no care plan.

For the first week of her stay I felt impelled to go there daily to make sure she was getting her medications, which they were reluctant to give her despite contacting her doctor three times for the medication list. They kept stating that it is their policy that the medications be bubble packed. I kept telling them to send them out. It was not until the middle of second week of her stay that they were sent out for bubble packing, they were not returned until two days after I picked her up from her stay. They finally requested I sign a waiver for them to give her the pills I brought, about four or five days after her arrival. Her patch medicine for her dementia was not applied for several days when the box emptied. I was not able to pick up from her pharmacy as they had "claimed it" but it was not picked up. I finally went to our pharmacy and demanded that it be given to me for her and the pharmacist said it was not picked up so they could get it to me. Of course, this was all the Drs. fault according to them.

Although they are a memory care unit most knew next to nothing about Lewy Body dementia, although I had been assured they did. One night my mother fell getting out of bed and I received a call from two very young girls who did not know what to do since she hit her head and hip and was complaining of pain. I got dressed and drove to the facility to confer with them about it and deciding not to call paramedics or go to hospital. Later I learned there is a specific protocol that should be followed.

I paid alot extra to get a third level of care for my mother, considering her dementia, and found this meant they basically walked down the hall three times an hour to check rooms to make sure she was not out of bed. Until I insisted, they did not help her dress or help her to the toilet or help her get ready for bed. I had to ask that her laundry be done when I found she had no clean clothes to get dressed one morning, a service provided.

When I asked the second day of her stay for a copy of the paperwork I had signed I was told we will have it immediately for you. I asked almost daily for this and was always told they would make a copy and get it to me. I received a copy two days after she left the facility when I went to pick up the medications sent out and lost in the systems. When I expressed my unhappiness with the care with the new Administrator I was always told "The was the Doctors fault" and "we did have an administration change but everything is okay now!" A worker at the facility told me that this was the fourth administration change in one and a half years. Unacceptable in my books. I wasted my two week respite care budget on this visit and was not able to leave town or get any peace of mind. I plan on contacting the appropriate government facility regarding this probem. I would like my money back so that I can enjoy a...

My mother is currently staying there and when I can't see her, I try giving her a call...TRY being the operative word. Every time i ask for her I got hung up on (Kelly was the employee name with the last encounter. I called back and she picked up right away. I asked to speak with my mother. Her response was she had to go all the way to the end of the hall to see if she's up. That is your job. I have every right to speak to my mother. I fear that she's not being taken care of and neglected m ll. I'm glad my father goes to see her everyday. At least that way we KNOW she's safe. Even if we have to do it ourselvesm we would have been better keeping...

I started here in January with a whole to team as well as following my director, it definitely needed work, but just in the last 2 months we have changed SO much, the residents are happy, look so good, love talking with the staff etc. we listen to music, sing and dance. On my second day here a resident told me he had the best day in a long time, all because I listened to him and he had nothing but good days after that! I LOVE my job and the residents and coworkers are not just that but they are also my family! 🫶🏽 can’t wait to see this place fill up!! We have in house therapy and our PTA is one...