Mansfield Funeral Home & Cremations — Local services in Mansfield

Five Stars ⭐⭐⭐⭐⭐

I first learned about Mansfield Funeral Home in April 2024 after the sudden passing of my brother. At the time, we had his body initially picked up by a very prominent Collin County funeral home one that our family had always used in the past. Unfortunately, that experience was incredibly impersonal and left us feeling like just another number during a moment when compassion and care meant everything.

By divine appointment, we heard about Mansfield Funeral Home and made the decision to have my brother’s body transferred there. From the moment we walked through their doors, the difference was night and day. Before we even began discussing arrangements, they paused to pray with us something I will never forget. That simple gesture set the tone for what became an incredibly nurturing and supportive experience during one of the most difficult times in our lives.

The Mansfield staff truly treated us like family. They walked us through every step with empathy and patience, honoring my brother’s life with dignity and care. Their professionalism, attention to detail, and heartfelt service made all the difference.

When tragedy struck again in May 2025 with the loss of our father, there was no question where we would turn we immediately went back to Mansfield Funeral Home. Once again, they handled everything beautifully. They helped us coordinate a military service for my father, working closely with the Veterans Cemetery to ensure he was honored in the way he truly deserved. Every detail was thoughtfully arranged, and the service itself was just beautiful.

What stands out most is that their care didn’t end at the service. They continued to check on us afterward offering support, encouragement, and even thanking me personally when I referred a friend to them. It’s that kind of kindness and follow-through that truly sets them apart.

Compared to the previous funeral home experience, where it felt cold and strictly transactional, Mansfield Funeral Home brought warmth, sincerity, and a deep sense of humanity. They didn’t just serve us they served with heart.

I want to give a special acknowledgment to Christie, Breanna, Myiesha, and Kevin. Christie, who is the CEO, was incredibly hands-on with our family both times and made sure we were taken care of every step of the way. These are the individuals we personally worked with, and their compassion, dedication, and professionalism meant everything to us.

I cannot recommend Mansfield Funeral Home enough. Their staff is compassionate, professional, and genuinely dedicated to walking families through grief with grace. My family will continue to turn to them in times of need, and I’m grateful beyond words for the way they’ve cared for us not just once, but twice, in two of the hardest seasons of our lives.

Thank you, Mansfield Funeral Home, for being a light in the darkness. You have my deepest respect and sincere...

I wasn’t going to write this review, but after what was said to me today, I have to state what happened to me publicly.

… When I asked Christie K. Moore what would you want to happen if you were in my place, Christie told me. MY MOM IS ALIVE, SO I DON’T KNOW HOW I WOULD FEEL. If that is not the rudest, hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life.

I met Christie K. Moore at a professional training. When my mother passed on 03/31/23 I contacted her to help with the arrangements. I met with Myeshia and paid $12,0018 for the arrangements, travel to Tulsa and the burial plot.

When we go to the graveside gazebo, my mom was already there waiting on us. After the celebration, they put my mom in a white van that had trash inside. They drove her to her final resting place and pull her out of the back of a white van with trash on the inside of it.

Every funeral I have attended had a hearse, but my mom was pulled out of a white van with trash. At no time was I told the service car would be a van.

I spoke with the man who came from Texas and said, why wasn’t my mom in a hearse, why you pulled her out of a van. This is terrible. He said, “I am sorry, if you wanted a hearse, I could have gotten you one.”

Why wouldn’t I want a hearse, it’s a funeral. They were not packing meat across state lines.

I then sent Christie a message about my embarrassment and heartbreak the same day of the funeral. She responds we can talk, so on today, we talked. I told her how I felt and that I couldn’t sleep because it was so disrespectful for my mom to be in the back of a dirty van. I also stated Tulsa was my mom’s hometown and I was so embarrassed.

I told her, I can only burry my mom once, we can’t redo this and I feel very embarrassed because this is a funeral and we did not expect nor where we told that she would be in a van.

She again said, I am sorry, we believe in excellence, etc.

At no time, did she offer any refund or anything, just an apology.

When I asked what would you want to happen if you were in my place. She told me. MY MOM IS ALIVE, SO I DON’T KNOW HOW I WOULD FEEL. If that is not the rudest, hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life.

I was asking from a point of customer service or as a business owner, not to hear, you don’t know how to feel, because your mom is alive.

I am so hurt by that comment, I started to cry. I would NEVER use them again. Now, Bri, who did my mom’s makeup deserves 100 stars, but how Christie handled the situation with me, deserves 0 stars for her...

We tried to love this place but there seemed to be an issue at every instant.

The day of my father in law's viewing, the staff could not hook up the powerpoint my husband spent hours putting together. Not sure what the issue was as I brought my own laptop as I was told, so they could screen cast to the T.V's. I had even double checked that the powerpoint played fine on my laptop the day before. The lady here said there was something wrong and that she had to download the pictures and play it herself but she only included 54 out of the 200 my husband had. The whole time at the viewing my husband and I were stressing out trying to get this sorted that the priest we had invited only gave a 10 minute speech rather than his intended 30 minutes. At the time the lady did her mini version of the powerpoint, it was already 7:15pm and we had reserved the viewing from 6-8pm. She then left and said she did the best she could, so I couldn’t ask her to add more of the photo's my husband had provided. They did allow us to stay an extra 30 minutes in the facility. But again none of us should have to stress about a powerpoint in our family's funeral. This was the most disappointing part. Now for the music that was playing, they only have a JBL speaker and it kept dying when it was playing. We were disappointed that they would not fully charge the speaker when they know they have a viewing scheduled.

The next day we had the burial in Longview and I'm not sure if it was this centers fault or the funeral center where he was buried but they did not provide the microphone and speaker like we had confirmed. Thankfully I came prepared because of the events the day before.

Finally, his death certificates. First they told us they would be ready to pick up Friday and they didn’t have them the day of so I had to reach out again to see where they were. We finally got them Monday but when we came to pick up his death certificates, they never told us it had to be one specific person to pick up them up. They would not release them to his son, only his daughter and we had to call his daughter to release them over the phone.

For the $14,000 we spent here, we were extremely disappointed and we caution people who decide to go with...