Menards — Local services in Maplewood

Went to Maplewood Menards today--looking for "S" hooks to hang plants from my pergola. There were two packs of S hooks left--each had two hooks and were $1.97/pack. Went to the garden center (GC) check out. Cashier was a young fellow who left after ringing up the person ahead of me. He was replaced by a young gal who rang me up at 1:32 p.m.--$5.97 plus tax. I had 5 ones and a 20 so gave her the 20. Change was $13.60; however, there were NO ones in the register. Cashier got on the radio to notify someone. While waiting, people came up to to check out and were told by the cashier that it might "be a while."

I noticed on the checkout screen I had been charged THREE two-packs instead of two. Total with tax would have been less than $5. I pointed out that I was overcharged and suggested the transaction be cancelled and to start over. I would then pay with 5 ones. The cashier informed me that she couldn't do that and directed me to the customer service desk (this was apparently what the CS desk told her over the radio). I said, "I need my $20 back" which she gave me. So, what should have been a one-minute transaction (if that) had now been at least five minutes.

I then went into the store. Customer service desks are usually near the front doors. So, I was looking for a sign saying "Customer Service" or "Returns" that would either be hanging over the customer service (CS) desk or on the wall above. I walked past all the check out lanes, turned around and went to one of the check out lanes to ask where the customer service desk was. The cashier said there was more than one but then pointed to one that was nearby.

The two gals at the CS desk were assisting another customer. When it was my turn, I explained the situation. The older looking gal (who might have been a supervisor) apparently was the one who had talked to the GC cashier. I had assumed that when I was told to go to the CS desk that the CS person could somehow undo the transaction and then ring me up for the correct amount. Instead, the CS gal said I had to go BACK to the garden center! She apparently was going to accompany me. What was the point of me going to the CS desk only to be told I had to go BACK to the garden center??!! If the gal from CS had to fix the issue at the GC check out, why was it necessary for me to go to the CS desk? Why couldn't I just wait at the GC register for the CS gal to arrive? The CS gal made a comment about how I had been given my $20 back (what did that have to do with anything?). Yes! Do you honestly think I would have left the garden center without getting my money back? This was now about 15 minutes of my time from the moment I tried to check out in the garden center, spent a couple minutes trying to find the CS desk, then waiting a minute or two while the CS gals took care of another customer, and then being told I needed to go back to the garden center. I was completely frustrated at that point. I told the CS gal that I no longer wanted the hooks. She needed the receipt to apparently void the transaction so I gave it to her. Apparently, she couldn't void it at the CS desk as she went to one of the check out lanes to do so. I left at that point.

Talk about a clown show! This particular scenario shouldn't have been that difficult. I don't regularly shop at Menards but in the last 40 years I've done two kitchen remodels and have spent thousands of dollars at Menards for that--and I might add that both times the kitchen planner made a mistake which we were charged for (although we were reimbursed--the first time it took filing a complaint with the MN Attorney General for Menards to do the right thing). Menards is not the only game in town. I doubt after today that I will be shopping there...

8/25/18 Menards - Maplewood, MN 2280 Maplewood Dr E. Maplewood, MN 55109

Looking for wired lead tester. A wire with both end with the aligator clip on to do electric trouble shooting. He is the one don't know what I looking for. He is in the windows and door department. I was in the automotive section to look for the wire tester. I described what I looking for for him and it seens he is lost and don't kno what I looking for. He try to get an automotive department guy to help me. They don't know that my wife is there with me to and she is on the other aisle help me look for it. She hear the guy talking to the automotive depart guy said that I don't talk straight and I don't k ow what I looking for and ect... make fun of me and laugh at me and my wife hear it. She came up to me and said let's go let's get out of here. Anyway on the way out got a hold of store manager and I and my wife tell the store manager and give the two guys name to the store manager then we left. Hope they will have a talk or else not going there anymore.

Plus I broke my jaw and can't talk proper to. So if I or my wife didn't hear this it's ok. But she over hear it and this is not kool at all.

The guy in the windows and door department name is Kenny. He go a few aisle down and found Mike in the automotive department. Kenny tell Mike and Mike said that's dumb and stupid and he will see what I kook in for. Then they both laugh. When Mike got to me my wife was there to and it just suprise him and my wife said talk about a customer back like this is not kool at all. Anyway got a talk with the store manager name Jeff I think. I forgot his name. So I hope they will do something about this employee. This is not kool at all. When this all fix up and I went back in the near future and I see their employees improve then I will rate this store a 5 stars. As is eight now I will rate one or if I can rate it negative I will leave a negative -1. Bad bad bad if you are a non English speaking to.

I can speak but the wrong department guy is the one who is lost when I said I need a wire with both end with the aligator clips. That's when he lost. And make fun of me.. smh... this will have to be fix or else I will go to different...

First I noticed, not even 5 minutes and security guy swept through the aisle I was in. (I literally saw him standing at the front when I entered and 5 minutes im in an aisle maybe 7 aisles down and can clearly see the entrace, and immediately after he went into the aisle and he went right back to the post). Then i happen to catch a female worker spend 20 minutes going back to an area as I happen to be in that area and could have made it less obvious by not going into my path a few times. No way, management is this low where they're willing to waste time on profiling, by making a non-security hired person, spend more time going back and forth through the store, than performing their functions, accomplishing nothing. At least make security do something like that because that female worker had a clipboard, so she should know her place and what she is paid for. If most people would steal from the store, they would have left with whatever when you made those 3 or 4 half hearted paths to the back of the store. I literally was chilling and camera footage wouldn't convince any rational person that i showed signs of looking to steal. I unintentionally made a worker have to delay his shelf sorting or whatever because my interest was in that aisle and I was sitting there for awhile, diligently reviewing the products. Harassment...