Marlette RV — Local services in Marlette Township

I set up a service appointment with Todd to have an awning fabric replaced. I had the part number and asked for them to order it and when it arrived I would bring it in for replacement. They insisted that I would need to drop it off so they would be sure to order the correct part. I dropped it off the day before the service appointment so they could get it ordered in time so I could get it back 2 weeks later for a camping trip. When I dropped it off I had a couple concerns that I asked to have someone look at while I was there. The person in the service department, Melanie was her name would not even bother to have someone look at it. She just said she knew what I was talking about. The part was supposed be be ordered that day and would take no more than 3 days to get there. The job is a 2 hour install so they would have no problem getting it done well before I needed it. A week and a half later I had heard nothing so I called and had to leave a message on the service department voicemail. I waited all day with no return call so I called again on a different number and Todd answered, when I confronted him he apologized and said he was in process of finding out where they were at with and would call me back in a couple of minutes which he did not. The next morning I called again only to get the voicemail so by then I felt like they were trying to avoid me. I then called the parts department and asked if the service department had ordered the awning fabric. He put me on hold and got the service department to talk to me. Melanie got on the phone and only after questioning her specialty did I get a straight answer that they forgot to order it and it would not be there in time to have installation finished before our trip that I communicated to them 3 weeks in advance. So after it sitting in there lot for over a week and a half, wasting my time and gas I went and picked it up so we could go camping otherwise I don’t think I would have even got a call back. They were going to let me know when the fabric arrived so I could take it back for replacement after our trip and to this day no call yet. I will never go to Marlette RV for anything ever again, this place SUCKS and they need to hire a different manager because that person is definitely not...

We had an issue in our front pass through storage compartment of our 2019 Keystone High Country where 281TH water had leaked in from somewhere and weakened the wood under the linoleum. We had a 3 year structural warranty from Keystone so we took our camper to Marlette RV at the end of 2022. They were able to take some pictures and submitted a claim to Keystone for warranty repair under the structural warranty that was getting ready to expire in February 2023. Keystone rejected the claim. I spoke to Melonie in service and asked what else we could do because I still felt that the damage was due to an issue when they made the camper. She suggested that I leave the camper and that they will dig a bit deeper to see if they can find where the water was coming in. I received a call from Melonie saying that after dug a bit deeper and found the issue. The water was running down the arm from the awning which was right above the opening and it was leaking into the compartment because they didn’t seal it correctly when they manufactured it so they said that they would pay for the repairs under the structural warranty. I was so happy that Melonie suggested for me to leave it there and let them look a little further to see if that could get Keystone to warranty it. I have had to take my camper there for a couple of smaller issues but this time they really stepped up and helped me save some serious cash that I would have had to pay if they wouldn’t of taken the time to listen and really care about my situation!!! Thank you for all your help...

There was nothing lacking about Marlette RV except the man who runs it. We arrived and no other customers were there. He showed us a couple of trailers and when it was clear we weren't going to buy one, he brushed us off saying he had customers in the next trailer. We walked back to the building to leave but decided we wanted to see two larger trailers parked near the building. The woman inside was gracious and showed us the trailers which helped us in our decision we would be making. However, at the second trailer, the man came out of the building and told her he'd take over so she went inside. He promptly told us he didn't want to rush us but he had other customers waiting. WHAT????? She was doing a great job and TWICE, he brushed us off telling us he had other customers. Well, guess what Mr., you won't have to worry about us taking up any of your time EVER again!!! We hadn't been there before but since it was a bit closer to us, we thought we'd see what they had. What they had was an ignorant salesman who had no clue about sales manners!! See ya!!! We're buying from...