From the previous reviews, I was hesitant to call. I'm glad I did though! I had no trouble getting through to someone on the phone. She was extremely helpful. When the guys showed up, they were polite and professional. I had requested that they let me know how much before repairing anything and they did. Their service call fee is included in the repairs. You don't pay it on top of the repairs like another place I had called and priced from Peoria. They were very affordable and didn't try to upsell me anything. They did what they said they were going to do and everything is back to working and functioning as it's supposed to. Super happy and will gladly recommend...
Read moreMy brother in law James use this service last November, they didn't fix it right so he left msg after msg and they NEVER got back to him. Well, he had a horrible accident in February that almost took his life. He was in a coma for 2 months then rehab to learn how to walk again for 2 more months. When he finally returned home he tried reaching out and they finally answered him and said they won't fix it for free because it's outside the window of time. Well, maybe if you ANSWERED YOUR PHONES OR RETURNED YOUR CALLS!! DO NOT USE THESE PEOPLE! THEY CHARGED HIM $379.00 to do absolutely...
Read moreCalled them because my home warranty company uses them- was told at first that they don’t do appointments and the technician would just call when he was on his way. I said that would not work for me I need a day and time, atleast an idea, to when he would be coming, I can’t just leave work whenever I want. They then said they would call me back to figure out when he might have time that day or tomorrow. No call. So I called again a few days later to check in, she said she would get back with me when she talked to him that day, once again no call. Terrible...
Read more