Kroger Marketplace — Local services in Marysville

I'm 71 and went early to avoid crowds. At 7:40 a.m. I went to checkout. I saw only self checking available.. Not ten feet away I saw two store employees talking. As I had quite a bit of groceries I ask if someone could possibly check me out. Note, I'm not above checking myself out and have many times. But, again I had quite a bit of groceries. They said " no, not at this time " I said, " your kidding " I moved away to put their names in my phone. I had every intention of calling later to talk with someone about this. Many older citizens shop early. In fact, Kroger encourage this. I was disappointed and not looking forward to self checking. I have RA and after walking and shopping I honestly was spent! I had not finished putting their names in my phone when the young lady said, " I can check you out now. Someone was back from a break. " How is standing talking with another employee keeping her from checking me out? It's Walmart only for me from this...

The Kroger its self is very nice and well organized. However, I have continued to try and use the Kroger clicklist at this site and have had multiple issues. Today, I arrived to pick up my groceries at 12. 45 p.m. (12-1pm time slot) and all of the parking spots were full, as well as having six cars waiting in a line to park in one of the parking spots. After waiting 15 minutes in the line, I called the Clicklist line because groceries had only been brought out to four cars and I had two kids under two in my car upset that it was taking so long. The Kroger employee told me it would take at least a half an hour after I got into a parking spot before they could bring out my groceries, so I ended up just canceling the order instead. This is one of many issues that I have had with the clicklist at this Kroger. We love Kroger overall, but very disappointed with the clicklist option and will probably start using different grocery stores...

I visited this Kroger in MARYSVILLE ,oh today. Made a purchase and the discount was not what I expected per the advertised sticker went to get help at customer service and was told “he couldn’t do anything until 11:00” which was 30 minutes away because they don’t open customer service until then. Why would a store open their doors if they couldn’t accommodate their customers at all until 11. I was so furious but I decided to stand in line and wait so I could return the purchase. I wasn’t going to let this young man who could have fixed the problem but wouldn’t as he said he was a Manager make me leave with the two items I paid too much for. It was hard for me to stand for the 30 minutes as I have back problems and I’m 73 years old. It was definitely uncalled for. Another customer just told me to add her to my complaint. She was just beginning to shop though. I do have a lady behind me so starting to get busy....