Factory Furniture Company — Local services in Mauldin

Hands down the BEST service of ANY furniture store within an hours drive!!! Over the last several weeks, I have been to 17 furniture stores (Seneca, Anderson, Easley, Greenville, Greer & Mauldin), some more than once. All with a VERY specific goal (and picture in hand). I had been told repeatedly that I could not get what I wanted (or to do so, it would have to be custom made - and even that had limitations and exorbitant charges). My search had not gone well and I felt very defeated...I was prepared to 'settle' for something somewhat close to what I wanted. I called a few furniture stores inquiring about pieces being in stock (for me to view) and of the last 3 stores that I called, Factory Furniture was the ONLY store to return my call. Suzanne left a very detailed message that left me with the impression that although they may not have exactly what I wanted, they would do whatever they could to help me. I set out on a Saturday to visit/revisit the 3 stores. Hoping that one of the first two stores would be able to service me so that I would NOT have to give-in and purchase from the third (the third store gave EXTREMELY BAD customer service during my first visit, so although they could custom make/order what I wanted - I would be doing business with a company[Pottery Barn, Haywood Mall] that had previously treated me poorly - I did not want to do that!) FROM THE MOMENT I WALKED THROUGH THE DOORS OF FACTORY FURNITURE - I KNEW THINGS WERE DIFFERENT IN A VERY GOOD WAY!!! First, I was able to walk through the store unencumbered, taking my time without a sales person breathing down my neck (a HUGE relief!). Next, when I was ready, I approached the staff and was instantly greeted with a smiling face. I asked for Suzanne and waited for her to finish with the folks she was working with. Suzanne, apologized for my wait (literally 4-6 minutes - not much of a wait) then smiled welcomingly and asked how she could help me. I refreshed her memory regarding my call & her message - she remembered and excitedly grabbed catalogs to show me what she had referenced in her message. It was close to what I wanted and would be a suitable option (VERY INEXPENSIVE) but I decided to press my luck to try to get EXACTLY what I wanted. I showed Suzanne my picture and told her my quirky and very precise specifications (straight arms/3 cushion sofa/material/color/no skirt/size). She LISTENED INTENTLY to what I was saying (the same story I had told so many other sales people recently - all of whom suggested pieces that demonstrated clearly that they did NOT listen - or told me they couldn't help at all). Not Suzanne, she put together 3 options for me (3 sets that were the style I wanted with 3 differing colors/materials at 3 very different price points). All I had to do was pick!!! Hallelujah!!!! I had narrowed it down when Suzanne approached me with another ring of material swatches which included the EXACT material & color that I had been searching for!!! (A perfect replica of the Pottery Barn swatch! Possibly the exact SAME swatch!?!?) SHE DID IT!!!! Suzanne had done what the 16 furniture stores previous had failed - SHE MADE THE SALE!!!! :) Here's what ELSE she did: she did NOT push additional products on me (stain remover/warranties/etc.)...she did NOT push HER opinions on me or STEER me towards more expensive brands....she did NOT JUDGE me. The end result??? I purchased the more expensive selection (it was the most comfortable & had the exact color & material that I had been searching for) and she created a loyal customer for life. Thank you Suzanne and everyone else there! You have restored my faith in customer...

I don’t write reviews in these days we live in where everyone wants you to write a positive review for just being. So here’s a review well deserved. Background, I have bought furniture from the factory furniture for years. In fact my house is most likely outfitted from them in total. My wife and I recently went in to buy some pieces that are no longer available, story of my life lol. So after purchasing some pieces and paying… my wife and I left. Got a call from Chris letting us know he made a mistake in cost…not in his favor but in mine. The amount is not the important part but the fact he caught it before I did and addressed it and corrected the mistake. Bravo!!! If you are still reading this review, good. This is a family business. A family that treats you fair but still a business. They must make a profit, yes the bad the word lol, but you still save money here, and time rather driving and going to other stores etc. I said to Chris, “people buy from people not price”. In this store I get both and I believe you will also. Years and years of purchases from them has proven the fact. Honest, integrity and low prices is a slogan everyone uses with short comings. Here they actually exist. Thank you Chris and the rest of your family. You have earned this review and a this customer. You guys...

Recently purchased what was supposed to be a platform bed from them - not their fault the manufacturer has a loose definition of the term. But the staff of Mauldin Factory Furniture went above and beyond to try and sort things out, even calling the manufacturer, and offering to swap out our new bed. In the end, they actually brought by some platform rails (how does an actual platform bed come without those??) and a low profile box spring - at no charge - and offered to continue working with us after THAT if we decided that wasn't good enough.

Y'all, we meant to call back, but we got busy. Thank you. We're happy, the solution works, and we've raved about you to anyone who will listen. Thank you. Thank you. Thank you.

This family-owned shop is the real deal, y'all. The pricing is ridiculous - in a GOOD way - and they're super friendly and helpful all day long. And they genuinely care that you're satisfied with your purchase. I'll be going back whenever I need some major piece of furniture - not often, but it'll happen again. And I recommend anyone do the same. It's worth driving into Mauldin, and it's worth whatever wait it may entail, 100%.

Again, thank...