Berríos (Mueblerías Berríos) — Local services in Mayagüez

I recently had the pleasure of shopping at Berrios, and I can confidently say their customer service is nothing short of excellent. From the moment I walked in, I was greeted warmly and immediately offered assistance without feeling pressured. The staff took their time to understand exactly what I was looking for and made thoughtful recommendations based on my preferences and budget. What really impressed me was their patience and attention to detail. I had a lot of questions, especially about warranties and financing options, and the representative explained everything clearly and with a smile. I never felt rushed or like just another sale—they truly made me feel like a valued customer. When I finally chose my furniture set, they coordinated delivery around my schedule and followed up the next day to ensure everything arrived in perfect condition. The delivery team was equally professional—punctual, careful with my home, and respectful the entire time. The quality of the furniture is top-notch, but what will keep me coming back is how well I was treated throughout the entire process. In a world where good service can be hard to find, Berrios stands out. They’ve earned my trust and loyalty...

Purchased a new washer and gas dryer on 07/20/21 they told me the delivery date was on 07/23/21. At 5:35pm they hadn't delivered the items, when I called cust care the asked for order number, at this point was 5:47pm, the rep hang up the call and when I tried to call again the sistem told me it was late and I couldn't be helped. Next day I called to verify where were my items and the rep told me after 10 min on the phone that they didn't deliver on friday because the didn't had diesel on the trucks 🤪. However they rescheduled for Monday, the truck driver called me and because we didn't answer on time they continued with the route and told a had to wait until the next day if I could be at home again for the 3rd day. Maybe the driver doesn't know how to read because my hone address was detailed on the order or simply he doesn't know Google Maps. However been waiting 3 consecutive days for these irresponsible company to deliver my purchase. Will try to purchased elsewhere and ask for a refund because I also purchased an extended warranty with them and judging for 3 days of torture the warranty could be worse. Do not do business with...

Good place overall, however their lack of focus on customer service is a real issue. A business can do better at the following: greeting the customer, following up with the customer, and addressing customer inquiries in a timely fashion. Also, easily addressed, hire customer service reps and salesmen for distinction. It may be cheaper to have both jobs to be utilized under one individual, but it causes a poor customer experience. Per example, when me and my wife were furnishing our house, we chose to go to Berrios first. We walk into the show house and was not greeted and the CSR/Salesperson when we approached stated that they had two people that they were assisting before us. Okay. Fine. Thirty minutes passed and We made the decision to walk away. We spent 18 grand at their competitors location in cash. We did spend money with Berrios but not even close in the amount we...