OfficeMax — Local services in Mayagüez

Today, I went to return a computer at Office Depot and the process was frustrating. First, the cashier informed me that I had to wait for the manager to check the return. When the manager arrived, she asked me when I bought the computer, despite having the receipt in her hand. After I told her it was three days ago, she mentioned the company is strict with returns, especially if the product has been used. She asked if I had erased all my personal information, which I had, and then inquired why I was returning it. I explained that I needed a computer capable of handling multiple open tabs for my work. Her response was that I needed a gaming computer, but there was no further assistance or offer to help me explore other options.

I felt that the questioning about why I was returning the computer was excessive, and some of the comments were unnecessary. Overall, I left feeling disappointed with the customer service. This experience has made me reconsider shopping there in the future, and perhaps it explains why the store is...

I visited this store to get copies of a legal document 11×14. After waiting 6 minutes before even be acknowledged,(while observing the store manager walk by me in a rush to get the avocados she was receiving from a cistomer). I was attended by a gentleman who seemed upset that I asked him to make the copies for me rather than send me to the self serve area.. When he came back the copies were not legible and I indicated the seal was not visible and the copy was not acceptable, he went back to the copier and copied them the same way and returned and said the copy was not printing correctly and that he couldn't do anything to fix it. Make sense only 2 customers in the entire store ohhh and let's not leave out the avocado lady. Maybe next time I will come back with a couple plantains for better service....ehh scratch that, there won't be...

If you need a print job done the same day come early or look elsewhere. Their policy has changed on how the printing area processes their jobs. I brought a job (16 page document to be made spiral-bound) and was told the job would not be ready until the next day (it was 4:30 and they are open til 9). As far as I could see they were not busy. They told me they would call when it was ready. A while back I came and the same type of job was done in about 10 minutes. Consider calling before going there. **Update: I waited outside the store and went back in about 35 minutes later. There was a different guy at the counter and when I asked him he checked and said the job was ready. How hard would it have been for the guy who did the job to give me a call especially when he saw that I was hoping to get the...