Marcone Supply - Wholesale Only — Local services in McAllen

It did not start out to well as I called 3 times to speak with someone on phone. However, I visited store and service was excellent. The people behind counter were friendly, knowledgeable, and willing to help. Parts were in stock and with a free one time replacement policy with receipt not a bad deal. The web site to look up part and a video tutorial on how to install part was icing on cake. I took opportunity and made it a father and daughter project. After reviewing video my daughter performed repair and I supervised. She changed out heating element, thermal fuse, and thermostat...I would highly recommend going to store for any...

I ordered a complete heater housing for a samsung dryer dv422 model, they told me it was complete and needed nothing just install, when I got it it needed the thermostatic fuse and the porcalin for the heater element. I am from Washington state, visiting my Grandpa here in Texas trying to fix my Grandpas dryer while visiting and now I have to leave with the dryer still not working due to this company telling me it would be a 1 day delivery which ended up being 2 days, just to find out it is not complete and have no time to take care of...

They never answer the phone. That is a big no no in these times. Any other store can give you the same service over the phone. Waite time on the phone 10 Minutes or more. I'll just take my business somewhere else. To bad we cant rate less then a star.still no answers. The answering machine was finally removed. Lol now the phone just rings to infinity and beyond. I would fire there sales staff if i owned that lil...