Stanley Ford-McGregor — Local services in McGregor

I CALLED MY WARRANTY COMPANY BEFORE MAKING ANY APPOINTMENTS WITH THE DEALERSHIP TO MAKE SURE PARTS THAT ARE DAMAGED/BROKEN WILL BE QUALIFIED UNDER MY WARRANTY, AND AFTER EXPLAINING TO THEM WHAT DAMAGES I AM DEALING WITH, THEY SAID IM APPROVED. All NEEDED WAS THE DEALERSHIP TO EXPLAIN TO THEM WHAT THE TECH FOUND DURING THE INSPECTION. WHILE WAITING WEEKS FOR ANY NEWS, I WOULD CALL MY AGENT TO ASK IF THE DEALERSHIP EVER CALLED TO START A CLAIM. THEY SAID NO ADVISORS OR MANAGER CALLED DURING THE 3 WEEK PERIOD. DURING THE CALL WITH COREY, HE EXPLAINED THAT THE VALVE COVERS WERE GETTING HANDLED. I ASKED COREY HOW MUCH WAS MY QOUTE LOOKING LIKE. HE SAID HE’LL HAVE IT DONE AND SENT TO ME BY THE END OF THE DAY. NEVER RECEIVED ANY NEWS, EVEN AFTER LEAVING MY EMAIL AND 2 PHONE NUMBERS OF MINE. I WAITED TIL SATURDAY TO SHOW UP AND ASK WHATS GOING ON WITH MY CAR. THE SERVICE ADVISOR DIDNT HAVE ANY INFO AND CALLED COREY, SINCE HE WAS OFF THAT DAY. I OVER HEARD THE PART WHERE SHE TOLD COREY THAT SHE’LL HANDLE IT, BUT ONCE WE STARTED DISCUSSING THE MATTER, SHE COULDNT GIVE ME ANY REASSURING ANSWERS CAUSE IT WASNT HER SERVICE CALL. EMBARRASSING, AFTER TRYING TO LOOK GOOD INFRONT OF YOUR SUPERVISOR. I ASKED ABOUT WHY WASNT I SENT A QOUTE ON WHATS NEEDING TO BE REPAIRED TO GET THE BALL ROLLING. CAUSE I TOLD THE ADVISOR I SPOKE TO COREY AND HE WAS GOING TO CREATE A QOUTE AND SEND IT TO ME THAT THURSDAY, BUT THE ADVISOR EXPLAINED THAT SHE ALREADY GENERATED A QOUTE BEFORE HIM ON MONDAY. SHE ALSO STATED THAT COREY SENT ME THE QOUTE BUT I NEVER RECEIVED IT. SHE USED THE NUMBER ON FILE TO SEND ME A NOTIFICATION AND SURE ENOUGH I GOT IT THAT SECOND. SHE GAVE ME LITTLE DETAILS LISTED ON THE REPORT OF WHAT THEY CHECKED ON MY CAR AFTER 3 WEEKS OF THEIR POSSESSION. NOTHING WAS DONE. I WAS L I V I D. I TOLD HER I CANT WAIT ANY LONGER FOR TIME AND MONEY BEING WASTED ON THINGS THAT ARENT GOING TO HAPPEN. I KEEP MY CAR WASHED BEFORE PUTTING INTO STORAGE. ONCE SHE BROUGHT MY CAR TO THE FRONT, IT LOOKED LIKE IT HAS BEEN SITTING OUTSIDE FOR WEEKS. IT WAS SO DIRTY I TOOK PICTURES OF IT AS EVIDENCE. I REQUESTED COPIES OF INVOICES AND FORMS BEFORE I LEFT. I HAD TO BITE MY TONGUE FOR A COMPANY THAT LACKS IN GOOD SERVICES. A FEW DAYS GO BY AND I REQUESTED TO TALK TO THE GENERAL MANAGER ABOUT THE ISSUE. SHE EXPLAINS ON WHAT WAS WRITTEN DOWN ON THE NOTES MADE BY COREY. THE ONLY THING THAT WAS COVERED WAS THE CATALYTIC CONVER FROM FORD. SHE SAYS THAT THEY CALLED MY WARRANTY COMPANY AND THAT I HAD A BASIC MAINTENANCE POLICY THAT NONE OF THE DAMAGES I HAD QUALIFIED UNDER MY POLICY. AT THAT MOMENT I KNEW THEY WERE LYING ABOUT CALLING MY WARRANTY COMPANY. I TOLD HER I NEEDED COMPENSATION FOR ALL THE TIME AND MONEY I WASTED DEALING WITH HER COMPANY. I EXPLAINED TO HER ALL WHAT HAD HAPPEN WITH EACH VISIT AND NOT BEING ABLE TO MEET ANY STANDARDS, SHE WOULDNT PROVIDE ANY COMPENSATION. I TOLD HER ABOUT WHAT THE EMPLOYEE AT THE FRONT DESK SAID ABOUT THE SERVICES THERE WAS TRUE AFTER ALL, AND WHAT PROBLEMS I BEEN GOING THROUGH. SHE FLIPPED. SHE STARTED SAYING I CALLED HER TECHS LAZY AND SLOW, WHEN IM LITERALLY TELLING HER WHAT THE EMPLOYEE AT THE FRONT DESK HAS BEEN SAYING ABOUT THE TECHS. INSTEAD OF TRYING TO HELP THE CUSTOMERS SOLVE THE PROBLEMS HAPPENING AT HER BUSINESS, SHE WOULD RATHER ONE UP ME, RESPONDING WITH PURE EGO. SHE PREACHED THAT NO ONE WOULD DARE SAY ANYTHING BAD ABOUT HER TECHS AND IM MAKING ALL OF THIS UP. I GAVE HER THE TIME AND DATES OF WHEN IT ALL HAPPENED. I TOLD HER DO HER RESEARCH AND CHECK CAMERAS TO SHOW HER IM NOT LYING. SHE REFUSED TO HEAR ANYTHING I HAD TO SAY AFTER THAT AND SAID IT WOULD BE BETTER IF I TAKE MY BUSINESS ELSEWHERE. SHE SAID ALL HER TECHS ARE MASTER TECHNICIANS AND ARE NOTHING BUT CLOSE TO PERFECTION, BUT THEY COULDNT EVEN GO THE EXTRA MILE OR RECOMMEND FUTURE PREVENTATIVE MAINTENANCE. I KNOW THIS VERY WELL, BECAUSE IM ALSO A TECH FOR A BIG REPUTABLE COMPANY! I LEAVE ALL MY CUSTOMERS SATISFIED AND ALWAYS WHAT THEY SHOULD OR COULD DO TO STOP DOWNTIME...

THIS MESSAGE IS FOR ALL THE HARD WORKING FOLKS WHO LOVE AND CHERISH THEIR VEHICLES. MY CAR STAYS IN STORAGE FOR 90% OF THE YEAR. I WORK 2-3 HOURS AWAY FROM TOWN, SO SCHEDULING APPOINTMENTS FOR ME TAKE AWHILE TO ALIGN WITH MY BUSY SCHEDULE. I COULD WORK ON MY CAR MYSELF BUT AFTER BUYING A HOME AND BEING SLAMMED WITH PROJECTS, I DECIDED TO PAY FOR A EXTENDED WARRANTY FOR ANY INCONVENIENT REPAIRS NEEDED. I EXPERIENCED NOT ONCE, OR TWICE, BUT THREE TIMES OF UNMET SERVICES REGARDING TO THE SERVICE DEPARTMENT. THE FIRST VISIT, I SIMPLY REQUESTED FOR A TECH TO CHECK ON THE MOTOR FOR ANY LEAKS OR ABNORMAL ACTIVITY. I GAVE THE SERVICE ADVISOR A LIST OF COMPONENTS TO CHECK ON. ONCE THEY PROVIDED DETAILS ON WHATS GOING ON THEY SAID THE ONLY THING THE TECH FOUND WAS A COUPLE OF SPARK PLUGS THAT NEEDED TO BE RETORQUED. THEY FAILED TO CHECK THE REST OF WHAT I REQUESTED, AND THAT EVERYTHING LOOKED TO BE NORMAL. I PUT ON THE LIST IF THEY CAN USE A BORESCOPE TO CHECK ON ALL 8 CYLINDER WALLS FOR NOTORIOUS ISSUES WITH THESE CARS, AND THEY ONLY CHECKED 2 CYLINDERS FROM THE INFORMATION THEY PROVIDED ME. PAID FOR A FULL SERVICE TO ONLY RECEIVE HALF A** WORK. AFTER THE 2 WEEKS, I PICK IT UP FROM THE DEALERSHIP AND TOOK IT BACK TO STORAGE. ONE ISSUE WITH MY CAR THAT HAPPENED RECENTLY WAS THAT THE MOTOR TEMPERATURE WOULD RISE HIGHER THAN IT SHOULD. I WAS HOPING THE TECH WOULD MENTION THAT ON THE NOTES, HE DIDNT. I KNEW AFTER THAT THEY WERENT DOING A VERY GOOD JOB AT DOING A DIAGNOSIS. WEEKS GO BY I SET AN APPOINTMENT TO HAVE MY TRANSMISSIONS FLUSHED. BOOK RATE IS SET FOR 1.5-2 HOURS MAX. I WAS THERE FOR ALMOST 4 HOURS. WHILE WAITING ONE OF THE ACCOUNTANTS GRANDSON WAS WORKING AT THE MAIN DESK TAKING CALLS. I TOLD HIM WHAT I WAS WAITING FOR AND HOW LONG IVE BEEN WAITING, AND HE SOON STARTS TO EXPLAIN THAT THE SERVICE TECHS LIKE TO TAKE THEIR SWEET TIME AND ONLY ONE TECHNICIAN IS DECENT, AND IT MADE SENSE TO ME. I WAS HAPPY HE TOLD ME WHAT WAS GOING ON AT STANLEY FORD. AFTER THE SERVICE I TOOK IT BACK TO STORAGE AND I REMEMBERED THE COMMENT OF ONE THE SERVICE ADVISORS TOLD ME ABOUT THE PAINT ON ONE OF THE PARTS THAT GOES NEAR MY MOTOR. I WENT TO CHECK AND SHORTLY REALIZED THE WHOLE FRONT OF BOTH VALVE COVER GASKETS HAVE BEEN LEAKING! BEFORE I TOOK IT IN FOR THE FIRST SERVICE THERE WAS NO OIL LEAKS ANYWHERE. THEY SURELY WOULD HAVE SEEN THAT IT HAS BEEN LEAKING, BUT NEVER MENTIONED IT TO ME EVEN AFTER PAYING A SERVICE TO CHECK FOR LEAKS! NO WAY THAT MUCH OIL COULD HAVE LEAKED WHEN I DONT EVEN DRIVE IT THAT MUCH. I SOON CALLED THE SERVICE MANAGER, COREY, AND EXPLAINED TO HIM WHATS GOING ON. AFTER EXPLAINING EVERYTHING, ALL HE COULD OFFER WAS A DISCOUNT FOR NEXT SERVICES AS COMPENSATION. AFTER AGREEING FOR ANOTHER VISIT, I LEAVE ANOTHER LIST OF THINGS I WANT HIS TECHS TO CHECK. I LIST SPECIFICALLY WHERE THEY NEED TO LOOK AT. HE ALSO MENTIONED THAT HE PERSONALLY WILL ADVISE ME WHEN MY CAR IS BROUGHT IN TO START THE INSPECTION. AFTER WAITING A WEEK I CALLED AND ASK ABOUT THE PROCESS. THE SERVICE ADVISORS WOULD KEEP SENDING ME TO THE SERVICE MANAGER. HE WOULD NOT ANSWER THE PHONE. I WOULD LEAVE A MESSAGE FOR THE ADVISORS FOR HIM TO CALL ME BACK. ANOTHER WEEK GOES BY. I CALL AND THE SAME THING HAPPENS AGAIN. AFTER THE 3RD WEEK I CALLED HIM ON THURSDAY AND HE FINALLY ANSWERS. I HAD MY WARRANTY AGENT ON THE PHONE WITH ME SO SHE COULD EXPLAIN TO HIM WHAT WE’RE DEALING WITH. HE EXPLAINS ON WHAT THE TECH FOUND. ONCE HE STARTS EXPLAINING ABOUT THE FIRST 2 THINGS ON OF WHAT THEY FOUND, I REITERATED TO HIM THAT, THATS NOT WHERE I ASKED THE TECH TO CHECK AT. I STOPPED HIM BEFORE HE STARTED TELLING ME MORE UNBEARABLE NEWS. HE SAYS NOTHING WAS FOUND BESIDES A CATALYTIC CONVER ON THE DRIVER SIDE WAS GOING BAD. THEY AGAIN DID NOT CHECK ALL OF WHAT I REQUESTED. I NEEDED THE TECH TO CHECK THESE PARTS SO MY AGENTS AT MY WARRANTY COMPANY COULD...

Stanley Ford damaged my vehicle while it was in for maintenance, lied about the damage, and refused to pay for their mistake.

I brought my wife’s vehicle in for seat warmer repairs. When the job was complete, I picked it up after work on 5/27/2021. Immediately when bringing it home, I noticed a large dent on the hood and chipped paint nearby (probably as a result of the dent). I took 6 pictures of the damage at 8:04 PM and called them the next day, 5/28/2021, right as the service department opened at 7:30AM. I asked to speak to the manager but was told he was unavailable. I explained the situation to the person on the phone and was told to text the damage pictures to him. I submitted the pictures at 10:04 AM on 5/28/2021. I still have this person’s phone number though obviously I won’t post it here since this incident was not his fault. I was told that the manager would call me back. He did not and around lunch I called again. I did not get the manager but instead spoke to Taylor this time and was told that the manager was still not available and to bring the vehicle in on the following Tuesday, 6/1/2021. I brought it in Tuesday morning, and Taylor took pictures of the damage. He said that he would submit the photos to the dealership’s insurance and that they would contact me within two weeks.

Two weeks passed and I heard nothing. On 6/19/2021 I began to become nervous and called my insurance, Geico, and explained the situation. They contacted the dealership who said that they never took pictures (a lie) and never submitted a claim. What’s more, they claimed that it came in with damage that we caused ourselves by buffing the hood for rust (no rust was ever on the hood, and we would never attempt to buff it ourselves – we leave service to the professionals who know what they are doing!). When the Geico representative asked how they knew this, they provided no justification other than that it was “clear to them.” Crucially, the dealership provided no explanation about where the huge dent came from.

I spoke to the Geico people and they were very helpful but ultimately they said that it came down to “he-said-she-said.” They believed me and appreciated the detailed notes that I had been taking of the incident. Geico listed the damage as “no fault” on my policy. However, I am still out of the deductible to repair the damage that Stanley Ford caused and lied about.

Stanley Ford is acting in the definition of “penny-wise pound-foolish.” My family has used them to purchase our Ford vehicles and for maintenance there, and because they have failed to do the right thing, now they have lost our business. I hope that you too, informed reader, will take this into consideration and stay far away from...