Brandon Tomes Subaru Service Department — Local services in McKinney

The new service department is not to impressive. I felt very rushed when I dropped my car off, then when I went back to pick it up there was water in the floor board and mud all over the seats. Of course they give you a performance review to fill out before you get your car back (smart of them). My car was muddy on the OUTSIDE when I dropped it off we live in a rule area and have miles of dirt roads to drive daily. When I ask to see the GM for the service department he informed me that it was my fault there was water and mud in my car because it was disgusting. He was very rude and offered me a detail that he told me he would have to pay for out of his pocket ( don't believe that). I did not drop off a car with water in the floor and mud all over the seat. I also requested it not to be washed because I knew my road was muddy and it was just a waste of time. I was very displeased with the customer service and as a repeat customer I will find a new service department that takes care of their customers. Also i waited for 2 business days before wring this to see if the Manager of the dealership cared enough about his repeat customers to...

Absolutely incredible experience at Brandon Tomes Subaru! Bailey was honest, communicative, professional, and extremely knowledgeable. He respected my offer and genuinely felt like he was advocating for me—not just trying to close a deal. That kind of integrity is rare.

His manager, Juan, was also fantastic—professional, efficient, and made the entire sale seamless. QB in finance was great too—clear, organized, and easy to work with.

I was originally working with three different dealers trying to track down a Subaru Ascent Touring with the Java interior, and Brandon Tomes Subaru came through big. They located the exact trim I wanted over 500 miles away and offered a very competitive price that beat the others I was talking to.

In all my years of buying vehicles from other brands, I’ve never felt more respected and comfortable from start to finish. In today’s wild market, they made me feel like I got an incredible deal. Highly recommend this dealership, atleast give...

I recently took my car for service at Brandon Tomes Subaru and I couldn’t be more satisfied with the overall experience. From the moment I arrived, the staff was courteous and attentive. They promptly checked me in and provided a clear explanation of the services they would be performing.

The technicians were knowledgeable and thorough, and they kept me updated throughout the process, letting me know about any additional issues they found before proceeding. The repair work was done on time, and I appreciated that they gave my car a complimentary wash before returning it to me.

Pricing was transparent, with no unexpected surprises. The waiting area was clean and comfortable, which made the short wait even more pleasant.

Overall, I highly recommend Brandon Tomes Subaru for anyone looking for reliable, efficient, and professional car service. I’ll definitely be returning for future...