Brandon Tomes Subaru — Local services in McKinney

Came here to test drive car dealt with Chris. Went inside to try to get an idea on price. He kept asking what could he do to get me to buy a car today, I said nothing as I didn't have my car for the trade-in, he then proceeded to get his manager who asked repeatedly what would make me get a car here today to which I replied the same answer (keep in mind the car I test drove said it was in transit so I wouldn't be walking out of there with a car anyway as it wasn't processed) Fast forward a couple days and I called asking if they could look up the title in their system and the person on the phone (Harry) said that I would need to get the title myself, not an issue. Fast forward a couple weeks and Chris reached out to me. Called him back telling him about the situation with the title and how I know that I need to have it in order to trade in my car. He then said that I didn't need to have it, and they can look it up in the system. This was beyond frustrating as I just spent two weeks attempting to get a copy of the title. I still was open to doing business with them as I understand miscommunications can happen. The same exact car I was looking at few weeks earlier that was apparently the one I test drove was sold and in transit at the same time, not really an issue just a processing issue that's misleading to customers. He was insistent on getting a deposit to save the car for me as it was apparently very popular and sells quick. Luckily, I did not put a deposit down, phew. He said the car was meant to be in that day or tomorrow, I told him to let me know when the car arrived and I would come by to take a look and talk numbers. Four days and the car finally arrived. He said he's getting everything all set up for me, tint is being put on and they're inspecting everything. Set up an appointment time and was on the way to the dealership. Chris had an emergency so I couldn't talk to him, but he said either Keisha or his manager, Jose would be able to help. Asked Jose if there was any damage as it was in transit for a month or so, he said no damage at all. Test drove the car and everything went well, Keisha was in the car, super nice at first. Went inside after to find more information while my friend was looking at the car outside. My friend called me outside saying they found scratches on the brand-new car I just test drove that has 10 miles. After seeing that I was done. So turned to go back inside when Keisha was standing behind us, I showed her the scratches and the bubbled tint (it was put on wrong), she then said the tint is normal and it needs 5 days to settle. Her attitude completely flipped, and she seemed almost mad at me for finding it. Went inside to grab my things as we were just trying to get out at that point. Jose then came out and I showed him the scratches and the tint. He then reiterated the same thing that it needs 5 days to settle. That's fine, tint needs time. Jose said he was going to fix the scratches and the tint regardless of if wanted to come in and talk numbers still. I did not want to talk numbers on a damaged brand-new car. The next day I got a text from Jose asking how the visit went, not very well clearly as they tried to sell me a damaged car without informing me. Wasn't going to write a review as I didn't want to be bothered, but this didn't sit right with me. Chris said they did their checks and looked over the car so either they didn't catch the two decent scratches on the passenger side (what else did they miss?) or they were trying to hide it which from Keisha's reaction makes me think the latter. This many mistakes with trying to purchase a singular car is very worrying. I'm not expecting a response as I'm definitely not purchasing a car through them now, just wanted to make my experience heard.

Saw another review about someone else who found scratches on another car.

Ended up buying a car from Ewing Subaru, great people and got a great deal. The salesmen I was dealing with at Ewing made a face when I told them about everything above with...

AVOID THIS PLACE LIKE THE PLAGUE!!! I would give negative stars if that were an option. They will damage your vehicle and refuse to fix it. Service advisors and service manager Kelsey provide sub par service at best. You will go two weeks without any form of communication and they are not easy to get ahold of for updates. After attempts to contact them you will get a text “Sorry I was in a meeting all day”. I have been a customer of Brandon Tomes for 5 years and have given them a bare minimum of $30k+ in work. My 2020 STI threw a rod in April 2025, I was given an estimated 1 month for the repair to be completed. Long story short they had my vehicle for 4 months. I was lied to about eta on parts, I was told they didn’t have any eta and two days later all the parts have arrived, how is that possible? I finally get my car back and there are deep scratches in the quarter panel and the exhaust tips are extremely uneven, so much so they melted the plastic fascia of my bumber. I was told they were going to take care of “ALL” the scratches on my vehicle by Service Manager Kelsey. Not surprisingly I get my vehicle back and they poorly attempted to buff out the DEEP scratches and didn’t even touch another scratch which I was told would be repaired. A week or so after having my vehicle back it is making a strange knocking noise to which I sent them a video and brought my vehicle back. Magically the sound has disappeared when it was making it for two weeks straight before I dropped by vehicle back off with them. To no surprise it is still making the sound again just a day after having my vehicle back. I spoke with Service Director Cody Griffin who told me they couldn’t do anything more and would have to repaint the quarter panel to fix it…. So repaint the quarter panel, you caused damage to my vehicle so I expect you to take responsibility and repair my vehicle. Additionally they felt it was acceptable to return my car to me covered in compound from their poor attempt to repair the scratches which are completely missing the clear now and will likely cause rust eventually. Additionally I found two new dents on my vehicle, front left fender and passenger front door. Cody said and I quote “we will not be taking care of that we have done enough for you”, I don’t see how your poor customer service, being held accountable for the damages you caused to my vehicle and doing the repairs you were paid for are considered doing “anything” for me. Quoting Cody once again “You just need to enjoy your car and stop blaming us for your issues”, my jaw about hit the floor when he had the audacity to say that. God forbid you are expected to repair damages YOU caused to a customers vehicle. He then proceeds to question whether someone had done a walk around of the loaner vehicle and that he wants to make sure there are not damages… Ofcourse you want to make sure to hold your customers accountable for any damages to a loaner vehicle but don’t find it fair to be held responsible for damages you caused to a customers vehicle?! Absolutely unacceptable and horrible business practices, to top it all off my freshly built engine not even out of the break in period which hasn’t been into boost at all has now been to 14.7 PSI, so your employees feel it’s acceptable to joy ride a car and get into boost on a freshly built engine?! I expect this engine will throw a rod within a few weeks now, this dealership is piss poor from top to bottom, I called and spoke to the GM shortly after leaving and he said he would speak with the service team and call me back. To no surprise I never heard back after giving him a full week to get back to me… once again, take your vehicle literally anywhere else. I would trust JIFFY LUBE with my vehicle more than I trust this place...

Updated Review* 9/21/2025 This is an updated review on my 2025 Subaru Solterra. First things first, the Subaru Solterra has been a wonderful car. I love the way it drives and feels. I have not had any problems at all with the car. That being said for any future EV owners, would I recommend a Subaru Solterra? Yes I would, but!!!!!!!! Do Your Homework! I am/was new to the EV world and I wish the sales team would have shared more information regarding ownership of an EV (I know there Job is to sell cars , and I have the responsibility to do some homework). I thought I performed enough homework but I did not. First thing to consider when purchasing a Solterra, Subaru will tell you that the range at 100% State of Charge (SOC) is 228 miles, this is true. But without using your AC ( I live in TEXAS). Turn on your AC and 100% SOC is more like 210- 215 Miles. In cold weather it will be less. Second - Subraru will tell you charging from 20% to 80% will take about 30 - 35 minutes using a DC (Fast Charge Connection), in my experience most of the time it has taken 35 to 50 minutes. Using Level 2 will take about 3- 4 hours, using Level one will take maybe 24 hours. Third- Subaru Solterra has limited the DC fast charging sessions to 3 per day (24 hours). Meaning if you're taking a long road trip you need to carefully plan your trip. After your 3rd Fast Charge within 24 hours it can limit how quickly your battery will charge. I have not experience this, but I have read others that ran into this situation. (Do your homework)! Also keep in mind, most EV experts do not recommend you charge your car to 100 % all the time. They recommend you charge no higher than 80% unless you need the range on a road trip. Charging to 100% consistently could adversely affect the efficiency of the battery long term... - Remember because an 80% charge = approximately 180 mile range. Forth- You will need to plan very carefully all your trips, you cannot take for granted you will always have a place to charge. You will need to check maps, applications, and even call ahead and ensure the chargers are working. There have been times I have stopped somewhere only to find the chargers out of order. Number 5 - I was told that I would be able to charge at Tesla charge stations - Yes and no. Right now I can only charge at Tesla charge stations that have a magic doc and most charging stations do not. I was also told I would be getting a NACS Tesla Charging adapter from Subaru to charge at most stations, I don't see that coming anytime soon if ever. On Solterra sites online people have purchased third party connector adaptors to charge at Tesla Stations but they need to create Tesla accounts with Ford Mustang Mach e or Rivian as there cars since Tesla does not support Solterra yet. Number 6 - Would I purchase another Solterra? Yes I would, but after reviewing the new 2026 Solterra coming out soon. I would wait for that model. If you can get a good deal on a 2024 or a 2025 I would not look the other way, but I would seriously do my homework and keep an eye out for the 2026 Solterra. That being said, this is nothing against Brandon Tomes, they did a great job for me, and their job is to sell cars. But people need to be aware of what they are getting into. I would have been happier if I knew all the information up front rather than having to figure it out on my own.... ...